Customer Service Director
2 weeks ago
About the Role:
We are seeking a skilled and experienced Customer Service Director to join our team at HR POD - Hiring Talent Globally. As a key member of our customer service team, you will be responsible for developing and implementing customer service strategies that align with our company objectives.
Main Responsibilities:
- Develop and implement customer service strategies to improve customer satisfaction and loyalty.
- Lead and manage a team of customer service representatives to ensure excellent customer relationships.
- Recruit, train, and develop a high-performing customer service team.
- Analyze customer interactions and feedback to identify areas for improvement.
- Implement new processes and tools to improve response times and overall customer satisfaction.
- Monitor and report on customer service metrics and performance data to leadership.
Requirements:
To be successful in this role, you will need to have a strong background in customer service, with at least 8-10 years of experience in a leadership role. You should also have a proven track record of managing and improving customer service operations, with a strong focus on customer satisfaction and loyalty. Additionally, you should have excellent leadership and communication skills, with the ability to motivate and develop a high-performing team.
What We Offer:
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
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