
Senior Technical Support Specialist
5 days ago
We are seeking a highly skilled and motivated individual to fill the role of Senior Associate Technical Client Support. This position requires excellent technical skills, strong problem-solving abilities, and excellent communication skills.
Key Responsibilities:
Provides high-quality technical application support within a supported product range with minimal supervision. Resolves client issues and provides long-term fixes. Handles tough client issues and serves as a resource for younger teammates. Provides assistance and training to other non-technical client support teams and other departments as needed. Contributes to internal projects and processes and provides feedback on improving internal systems. Generates new ideas around new projects with LEAN and automation in mind.
Required Skills and Qualifications:
Strong technical skills and understanding of Windows platforms, internal platforms, CRM, etc. Experience with various logging systems is desirable. Excellent written and verbal English communication skills. Ability to communicate via phone and email. 2-4 years of experience in a customer-facing technical role in support MI or CIQ products. Strong written and verbal communication skills. Prior customer service experience, including phone experience. Ability to effectively communicate technical concepts to a non-technical external audience or internal non-technical stakeholders.
Benefits:
We take care of you so you can take care of business. We provide everything you need to thrive at our organization. Health and wellness programs, flexible downtime, continuous learning opportunities, investment in your future, and family-friendly perks.
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