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Manager of IT Support Services

2 weeks ago

Lahore, Punjab, Pakistan beBee Careers Full time

We are looking for a skilled Manager of IT Support Services to join our team. As a Manager of IT Support Services, you will be responsible for overseeing and optimizing our IT support services, including incident, problem, change, and release management.

Requirements:
  1. ITSM Experience: Proven experience managing ITSM processes in a medium to large-scale organization.
  2. Automation Expertise: Experience implementing automation solutions within Microsoft 365 ecosystem.
  3. Tool Proficiency: Proficiency in ITSM tools such as ServiceNow or BMC Remedy.
  4. NOC/SOC Experience: Experience in NOC and SOC environments.
  5. Infrastructure Knowledge: Strong understanding of IT infrastructure and operations.

The ideal candidate will have a Bachelor's degree in Information Technology or Computer Science and at least 8 years of experience in IT Service Management. They should possess strong knowledge of ITSM tools and technologies, excellent leadership and team management skills, and strong analytical and problem-solving abilities.