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Technical Support Specialist
19 hours ago
About the Role:
We are seeking a highly motivated and enthusiastic individual to join our team as a Post Sale Engineer. As a key member of our Information Security and Networking teams, you will play a vital role in implementing and troubleshooting various IT solutions.
In this role, you will work closely with our experienced professionals to gain hands-on experience and develop your skills in a dynamic and fast-paced environment. You will have the opportunity to learn from industry experts and contribute to the delivery of exceptional IT services to our clients.
Key Responsibilities:
- Customer Support: Provide technical assistance to customers via various channels, ensuring timely resolution of issues and exceeding customer satisfaction expectations.
- Remote Support: Collaborate with remote teams to troubleshoot and resolve complex IT issues, utilizing cutting-edge technologies and tools.
- IT Solutions Deployments: Assist in the planning, implementation, and deployment of various IT solutions, including network infrastructure and security systems.
- Research & Development: Stay up-to-date with the latest technological advancements and participate in research and development initiatives to enhance our service offerings.
- Troubleshooting: Identify and resolve complex technical issues, applying analytical and problem-solving skills to ensure minimal downtime and maximum system availability.
Requirements:
- Proven interest in learning and assimilating new concepts.
- Drive for accomplishment in a challenging work context.
- Excellent teamwork and interpersonal skills.
- Ability to manage multiple tasks and projects simultaneously with strict deadlines.
Location: Computer & Network Security - Lahore, Pakistan
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