Restaurant Operations Manager

20 hours ago


Lahore, Punjab, Pakistan QME Co Full time
QME Co Restaurant General Manager Job Description">

About QME Co:

We are a renowned group of restaurants, dedicated to providing exceptional dining experiences. As a Restaurant General Manager, you will play a vital role in overseeing daily operations and ensuring outstanding customer service.

Key Responsibilities:

  • Operational Oversight: Assist in the day-to-day operations of our restaurants, including opening and closing procedures, staff scheduling, and managing staffing levels.
  • Leadership: Lead by example in delivering exceptional customer service, resolving guest complaints or issues promptly and effectively.
  • Staff Training: Train staff on customer service standards and ensure they consistently meet or exceed expectations.
  • Recruitment and Supervision: Assist in recruiting, training, and supervising restaurant staff, ensuring a high level of performance and morale.
  • Shift Management: Schedule and oversee staff shifts to ensure adequate coverage and optimal performance.
  • Performance Management: Conduct performance evaluations and provide constructive feedback to staff members.
  • Financial Management: Assist in budgeting and forecasting, helping to develop strategies to achieve financial targets.
  • Marketing Support: Collaborate with the head office to develop and implement marketing strategies to attract and retain customers.
  • Policy Development: Work closely with the management team to develop and implement operational policies and procedures.
  • Equipment Maintenance: Monitor and maintain restaurant equipment to ensure functionality and safety.
  • Compliance: Ensure compliance with health and safety regulations and sanitation standards.

Qualifications:

  • Proven experience in a senior management role within the restaurant and/or hotel industry.
  • Strong leadership and communication skills.
  • Ability to manage and motivate a team effectively.
  • Knowledge of financial management and budgeting.
  • Commitment to providing excellent customer service.
  • Familiarity with health and safety regulations.

Ideal Candidate Profile:

Experience in a General Management or Director F&B role of a fine dining full-service or hotel restaurant. Foreign experience preferred.

Salary and Benefits:

Extremely competitive based on experience plus benefits. Housing options are also available. Company car will be provided after one year of service.



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