Restaurant Operations Manager
20 hours ago
About QME Co:
We are a renowned group of restaurants, dedicated to providing exceptional dining experiences. As a Restaurant General Manager, you will play a vital role in overseeing daily operations and ensuring outstanding customer service.
Key Responsibilities:
- Operational Oversight: Assist in the day-to-day operations of our restaurants, including opening and closing procedures, staff scheduling, and managing staffing levels.
- Leadership: Lead by example in delivering exceptional customer service, resolving guest complaints or issues promptly and effectively.
- Staff Training: Train staff on customer service standards and ensure they consistently meet or exceed expectations.
- Recruitment and Supervision: Assist in recruiting, training, and supervising restaurant staff, ensuring a high level of performance and morale.
- Shift Management: Schedule and oversee staff shifts to ensure adequate coverage and optimal performance.
- Performance Management: Conduct performance evaluations and provide constructive feedback to staff members.
- Financial Management: Assist in budgeting and forecasting, helping to develop strategies to achieve financial targets.
- Marketing Support: Collaborate with the head office to develop and implement marketing strategies to attract and retain customers.
- Policy Development: Work closely with the management team to develop and implement operational policies and procedures.
- Equipment Maintenance: Monitor and maintain restaurant equipment to ensure functionality and safety.
- Compliance: Ensure compliance with health and safety regulations and sanitation standards.
Qualifications:
- Proven experience in a senior management role within the restaurant and/or hotel industry.
- Strong leadership and communication skills.
- Ability to manage and motivate a team effectively.
- Knowledge of financial management and budgeting.
- Commitment to providing excellent customer service.
- Familiarity with health and safety regulations.
Ideal Candidate Profile:
Experience in a General Management or Director F&B role of a fine dining full-service or hotel restaurant. Foreign experience preferred.
Salary and Benefits:
Extremely competitive based on experience plus benefits. Housing options are also available. Company car will be provided after one year of service.
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