
HR Operations Specialist
3 days ago
We are seeking an experienced HR Operations professional to join our team. The successful candidate will be responsible for managing local office activities, ensuring exceptional service delivery throughout the employee lifecycle, and collaborating with other Talent functions to ensure consistency of user experience.
The ideal candidate will have 4+ years' experience in HR operations within a professional services firm or complex organization, a Bachelor's degree in HR or a related field, and experience working cross-border within the MENA region.
The role will involve providing insights for Talent Consultants and Talent Development via the HR Operations Manager, liaising with Managed Services/HR, and handling HR matters, including escalations and terminations.
The successful candidate will also have excellent communication skills, both written and verbal, negotiation and challenge skills, and proficiency in Excel, Word, and PowerPoint.
- Main Responsibilities:
- Support the Rapid HR Operations Manager with activities such as managing local office activities, liaison with external authorities, employee documentation, and ad hoc local requirements.
- Manage medical insurance enrollment/deletion and support employees with insurance queries.
- Provide insights for Talent Consultants and Talent Development via the HR Operations Manager.
- Liaise with Managed Services/HR and act as an escalation point.
- Handle HR matters, escalating sensitive cases to the HR Operations Manager.
- Key Skills:
- Building strong stakeholder relationships across the cluster.
- Proactively suggesting process improvements.
- Experience in Employee Relations and understanding of risk.
- Knowledge of HR systems and metrics reporting is preferred.
- Experience with Shared Services.
- Qualifications:
- 4+ years' HR operations experience within a professional services firm or complex organization.
- Bachelor's degree in HR or a related field.
- Experience working cross-border within the MENA region.
- Experience with Shared Services and large-scale projects.
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