Business Development Specialist

2 days ago

Sahiwal, Punjab, Pakistan beBeeAccount Full time $80,000 - $110,000

Are you a customer success professional looking for a new challenge?

We are seeking an experienced Account Manager to join our team. As an Account Manager, you will be responsible for driving value realization through proactive engagement with clients.

Your primary focus will be on high-touch, outbound engagement to drive utilization of our platform and enable clients to achieve their desired outcomes. You will also work closely with internal stakeholders to solve client escalations and ensure timely resolution of issues.

To succeed in this role, you must have excellent communication skills, both written and verbal. Proficiency in English and Spanish is required, as well as at least 3 years of experience in a customer-facing role.

You should have a proven track record of successfully managing a book of business proactively and independently, with a strong grasp of SaaS applications and logistics experience being a significant advantage.

Key Responsibilities:
  • Drive value realization through proactive engagement with clients
  • High-touch, outbound engagement to drive utilization of the Motive platform
  • Care for client health and experience, ensuring a smooth retention process
  • Partner with internal stakeholders to solve client escalations and ensure timely resolution of issues

We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

Requirements:
  • Proficiency in English and Spanish (written and verbal)
  • At least 3 years of experience in a customer-facing role
  • Customer Success or Account Management experience
  • Ability to demonstrate knowledge of effectively managing a book of business of 90+ large business accounts proactively and independently
  • Proven track record of successfully getting the BOB through renewals and mitigating churn
  • Demonstrate critical thinking skills and the ability to adapt in the moment
  • Strong grasp of SaaS applications
  • Logistics experience is a significant advantage

Bonus Points:
• Experience working with SaaS applications
• Logistics experience
• Fluency in multiple languages

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