UC Platform Resolution Expert

5 days ago


Islamabad, Islamabad, Pakistan ATSG Full time
About the Company

ATSG is a leading provider of technical support services for Unified Communications platforms.

We are seeking an experienced Senior Technical Analyst to join our team and provide technical support for BroadWorks, WebEx, and Microsoft Teams.

Job Description:
  • Monitor Unified Communications platforms and respond promptly to alerts, alarms, and customer inquiries.
  • Diagnose and resolve UC-related incidents using documented procedures and advanced troubleshooting techniques.
  • Escalate complex issues to higher-level engineers or vendors when necessary and collaborate to ensure timely resolution.
  • Perform routine checks on communication platforms to ensure optimal performance, uptime, and adherence to SLAs.
Requirements:
  • College degree in Engineering, Information Technology, or a related field preferred; equivalent experience may substitute for a degree.
  • Preferred certifications: Cisco Certified Network Associate Collaboration (CCNA Collaboration), Microsoft Teams Administrator Associate, or other relevant UC certifications.
  • Proven expertise in Unified Communications platforms, including BroadWorks, WebEx, and Microsoft Teams.
  • Familiarity with troubleshooting VoIP protocols (SIP, RTP), call flows, and UC infrastructure issues.
  • Experience with monitoring tools and ticketing systems, such as ServiceNow.
  • Strong problem-solving skills and the ability to resolve technical issues effectively under pressure.
  • Excellent communication skills with a customer-centric approach.
  • Ability to collaborate within a team environment and follow established procedures.
  • A passion for staying current with emerging Unified Communications technologies and pursuing advanced certifications.
  • Minimum of 3 years of experience in a technical support role, preferably within a NOC or Unified Communications environment.


  • Islamabad, Islamabad, Pakistan ATSG Full time

    About the JobThe Senior Technical Analyst is a critical role that requires strong technical expertise and excellent communication skills to ensure seamless communication services for customers.This position involves monitoring and resolving issues related to Unified Communications platforms, including BroadWorks, WebEx, and Microsoft Teams, while working as...

  • Senior UC Analyst

    7 days ago


    Islamabad, Islamabad, Pakistan dinCloud Pakistan, An ATSG Company Full time

    dinCloud Pakistan, An ATSG Company is seeking a highly skilled Senior UC Analyst to join our team. As a critical member of the NOC team, you will be responsible for monitoring and resolving complex technical issues related to Unified Communications platforms.About the Position:In this role, you will work closely with cross-functional teams to diagnose and...


  • Islamabad, Islamabad, Pakistan dinCloud Pakistan, An ATSG Company Full time

    At dinCloud Pakistan, An ATSG Company, we are seeking a highly skilled Unified Communications Expert to join our team in the Network Operations Center (NOC). As a key member of our NOC team, you will be responsible for monitoring and resolving issues related to Unified Communications platforms, including BroadWorks, WebEx, and Microsoft Teams.Key...


  • Islamabad, Islamabad, Pakistan ATSG Full time

    About the RoleAs a Senior Technical Analyst, you will be responsible for ensuring seamless communication services for customers by diagnosing and addressing UC-specific alerts, troubleshooting advanced issues, and collaborating across teams to meet service level agreements (SLAs).This role plays a key role in enhancing customer satisfaction and ensuring the...


  • Islamabad, Islamabad, Pakistan ATSG Full time

    About the job Sr. Technical Analyst - NOC & Unified CommunicationsTechnical Analyst- Unified Communications specializes in monitoring and resolving issues related to Unified Communications platforms, including BroadWorks, WebEx, and Microsoft Teams, while working as part of the broader NOC team. This role ensures seamless communication services for customers...


  • Islamabad, Islamabad, Pakistan dinCloud Pakistan, An ATSG Company Full time

    Technical Analyst- Unified Communications specializes in monitoring and resolving issues related to Unified Communications platforms, including BroadWorks, WebEx, and Microsoft Teams, while working as part of the broader NOC team. This role ensures seamless communication services for customers by diagnosing and addressing UC-specific alerts, troubleshooting...


  • Islamabad, Islamabad, Pakistan ATSG Full time

    About the job Sr. NOC Engineer- Unified CommunicationTechnical Analyst- Unified Communications specializes in monitoring and resolving issues related to Unified Communications platforms, including BroadWorks, WebEx, and Microsoft Teams, while working as part of the broader NOC team. This role ensures seamless communication services for customers by...


  • Islamabad, Islamabad, Pakistan dinCloud Pakistan, An ATSG Company Full time

    Direct message the job poster from dinCloud Pakistan, An ATSG CompanyTalent Acquisition Specialist | Technical Recruiter | HR Executive | Recruitment Specialist | HR Generalist | Head HunterTechnical Analyst - Unified Communications specializes in monitoring and resolving issues related to Unified Communications platforms, including BroadWorks, WebEx, and...


  • Islamabad, Islamabad, Pakistan ATSG Full time

    Job SummaryWe are seeking an experienced Senior Technical Analyst to join our team and provide technical support for Unified Communications platforms.This role involves monitoring and resolving issues related to BroadWorks, WebEx, and Microsoft Teams, while working as part of the broader NOC team.Key Responsibilities:Monitoring Unified Communications...


  • Islamabad, Islamabad, Pakistan dinCloud Pakistan, An ATSG Company Full time

    At dinCloud Pakistan, An ATSG Company, we're looking for a skilled Technical Communications Specialist to join our team. In this role, you will specialize in monitoring and resolving issues related to Unified Communications platforms, including BroadWorks, WebEx, and Microsoft Teams. You will work as part of the broader NOC team to ensure seamless...


  • Islamabad, Islamabad, Pakistan dinCloud Pakistan, An ATSG Company Full time

    We are seeking an experienced Unified Communications Expert to join our team at dinCloud Pakistan, An ATSG Company. As a key member of the NOC team, you will play a crucial role in ensuring the reliability and performance of our Unified Communications platforms.About the Role:This position involves monitoring and diagnosing issues related to BroadWorks,...


  • Islamabad, Islamabad, Pakistan dinCloud Pakistan, An ATSG Company Full time

    We are seeking an IT Support Professional to join our team at dinCloud Pakistan, An ATSG Company. As a key member of the NOC team, you will play a crucial role in ensuring the reliability and performance of our Unified Communications platforms.About the Role:This position involves monitoring and diagnosing issues related to BroadWorks, WebEx, and Microsoft...


  • Islamabad, Islamabad, Pakistan FuseMachines Full time

    Digital Media Integration ExpertThis position requires a strong understanding of digital media and customer-facing technical roles. The ideal candidate will have hands-on experience integrating with advertising platforms such as Google Ad Manager, FreeWheel, The Trade Desk, Xandr, LiveRamp, or similar.You will work closely with customers to ensure successful...

  • Sales Expert

    3 weeks ago


    Islamabad, Islamabad, Pakistan Med Exam Expert Full time

    Company DescriptionMed Exam Expert is an internationally recognized online study platform for the MRCOG and other examinations. We provide online courses to aspiring doctors across the globe.We're Hiring: Sales Executives at Med Exam ExpertAre you passionate about sales and ready to make a difference in the Ed-Tech industry? Join our dynamic team and help us...


  • Islamabad, Islamabad, Pakistan 10Pearls Full time

    Job DescriptionAs a Salesforce Developer at 10Pearls, you will play a critical role in helping our clients transform and scale their businesses through digital innovation.You will be responsible for developing custom applications and solutions on the Salesforce platform, working closely with stakeholders to understand requirements and translate them into...


  • Islamabad, Islamabad, Pakistan Kinglets Technologies Full time

    We are seeking a talented Cross-Platform Developer Expert to join our team at Kinglets Technologies. In this role, you will be responsible for designing and developing high-quality mobile applications that run on both Android and iOS platforms.ResponsibilitiesPossess a thorough knowledge of SDLC and mobile HCI, with experience in working with native and...


  • Islamabad, Islamabad, Pakistan dinCloud Pakistan, An ATSG Company Full time

    Join our team as a Collaboration Platform Engineer at dinCloud Pakistan, An ATSG Company, where you will play a key role in enhancing customer satisfaction and ensuring the reliability of communication systems. As a member of our NOC team, you will be responsible for monitoring and resolving issues related to Unified Communications platforms, including...


  • Islamabad, Islamabad, Pakistan APIMATIC Full time

    Our MissionWe are on a mission to revolutionize API development and documentation. Our goal is to provide a seamless experience for API consumers and developers alike. We strive to deliver high-quality solutions that meet the needs of our clients.We believe in innovation, collaboration, and continuous improvement. Our team is dedicated to delivering...


  • Islamabad, Islamabad, Pakistan Med Exam Expert Full time

    Med Exam Expert seeks a dynamic and experienced Digital Marketing Manager - Creative Director to lead the strategy, execution, and creative direction of our digital marketing efforts. This role focuses on designing and optimizing paid campaigns, including Google Ads and social media platforms, with an emphasis on creativity and performance. You will...


  • Islamabad, Islamabad, Pakistan Med Exam Expert Full time

    About Us">At Med Exam Expert, we revolutionize EdTech by providing aspiring medical professionals with high-quality content, expert mentorship, and an innovative online platform. Our mission-driven company shapes the future of EdTech through creativity, technology, and collaboration.Job DescriptionWe seek a dynamic Digital Marketing Manager to lead our...