
Senior Customer Service Manager
2 days ago
We are seeking a dedicated professional to oversee customer support operations and ensure exceptional service delivery.
Key Responsibilities:- To manage and communicate with customers via emails and resolve inquiries and issues promptly.
- To collaborate with other departments to enhance service quality and prepare reports to monitor performance metrics.
- A strong ability to communicate effectively with excellent interpersonal skills.
- Proficiency in accounting software and MS Office Suite is required.
- Excellent problem-solving abilities are essential.
- Able to work collaboratively in a fast-paced environment with prior experience in logistics customer support being an advantage.
The ideal location for this role is Islamabad, Pakistan.
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