Customer Support Analyst

1 week ago


Karachi, Sindh, Pakistan Contour Software Full time
Key Responsibilities
  • Developing 'bug' reports and collaborating with the development team to resolve issues.
  • Keeping customers updated on open case status and providing next steps and anticipated resolution times.
  • Effective troubleshooting and issue resolution, including case escalation when necessary.
  • Prioritizing and balancing competing issues based on their impact on end-users.
  • Maintaining a high-quality, professional service-oriented company image with customers and internal staff.


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