Customer Support Specialist
3 days ago
We are seeking a dedicated and customer-focused professional to provide exceptional service and support to our customers.
About the Role:This role is responsible for delivering timely and professional assistance to customers via various channels, including phone, email, and chat. The ideal candidate will possess strong communication skills, problem-solving abilities, and attention to detail.
Key Responsibilities:- Respond to customer inquiries in a prompt and courteous manner.
- Evaluate and resolve complex technical issues with the support of internal teams.
- Maintain high performance metrics, including call handling efficiency and customer satisfaction ratings.
- Bachelor's degree or equivalent; relevant work experience preferred.
- Able to work flexible shifts, including evenings and nights.
- Previous experience in a customer support or technical support role, preferably in the telecommunications industry.
- Excellent written and verbal communication skills.
- Strong analytical and problem-solving abilities.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- A collaborative team environment.
- Ongoing training and development opportunities.
- A competitive compensation package.
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