
Call Center Quality Executive
5 days ago
At PakWheels, we prioritize providing exceptional customer experiences through our call center operations. As a Quality Assurance Executive, you will be responsible for ensuring that our team delivers top-notch service, meeting our high standards.
Main Responsibilities:- Quality Review: Carefully evaluate recorded calls to pinpoint areas of improvement, encompassing script adherence, product expertise, and customer satisfaction.
- Agent Performance Assessment: Offer actionable feedback to agents, focusing on their strengths and opportunities for growth.
- Call Center Policies: Establish and maintain comprehensive quality standards and guidelines for our call center operations.
- Auditing Agent Performance: Regularly conduct audits to measure agent performance and detect trends.
- Analyzing Call Metrics: Examine call metrics, such as average handling time, first call resolution rates, and customer satisfaction ratings.
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Call Center Agent
5 days ago
Lahore, Punjab, Pakistan Taurus Call Center Full timeCall Center Agent PositionAt Taurus Call Center, we are seeking a highly motivated Call Center Agent to join our team. In this role, you will make outbound calls to provide exceptional customer service and address customer inquiries.Key Responsibilities:Providing expert-level customer support through proactive and reactive communication strategies.Ensuring...
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Outbound Call Representative
5 days ago
Lahore, Punjab, Pakistan Taurus Call Center Full timeOutbound Call Representative RoleTaurus Call Center is looking for a highly skilled Outbound Call Representative to join our team. As a critical member of our customer support team, you will make outbound calls to provide exceptional customer service and address customer inquiries.Key Responsibilities:Delivering high-quality customer interactions through...
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Call Center Team Lead
5 days ago
Lahore, Punjab, Pakistan Ats Technologies Full timeAts Technologies seeks a Customer Service Manager to oversee the operations of our call center team. The successful candidate will have a strong background in call center management, with a proven track record of success in hiring, training, and developing top talent.Responsibilities:Develop and implement effective call center strategies, driving customer...
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Call Center Manager Position
3 days ago
Lahore, Punjab, Pakistan Wasko International Full timeWe are seeking an experienced Call Center Supervisor/Manager to lead our customer service team at Wasko International. As a member of our team, you will be responsible for delivering exceptional customer experiences and driving business growth through effective call center operations.Responsibilities:Lead and Motivate: Inspire and motivate a team of customer...
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Operations Manager for Call Center
3 days ago
Lahore, Punjab, Pakistan Wasko International Full timeWe are seeking a highly skilled Call Center Supervisor/Manager to join our team at Wasko International. As a key member of our organization, you will be responsible for leading a team of customer service representatives and driving business growth through effective call center operations.Responsibilities:Lead and Develop: Inspire and motivate a team of...
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Executive Call Center Agent
3 days ago
Lahore, Punjab, Pakistan Emaandar Munshi Full timeAbout the RoleThis Sales Executive position involves working as part of a call center team to achieve sales targets.Responsibilities include:Meeting sales targets through effective communication with customersMaintaining accurate records of sales interactionsProviding exceptional customer service to build strong relationshipsThe successful candidate will be...
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Customer Service Specialist
5 days ago
Lahore, Punjab, Pakistan Taurus Call Center Full timeCustomer Support RoleTaurus Call Center is a leading provider of exceptional customer service. As a skilled Customer Support Representative, you will be responsible for making outbound calls and providing top-notch support to our clients.Key Responsibilities:Delivering outstanding customer experiences through timely and efficient call handling.FOLLOW-UP on...
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Technical Support Professional
5 days ago
Lahore, Punjab, Pakistan Taurus Call Center Full timeCustomer Support Representative JobWe are seeking a highly motivated Customer Support Representative to join our team at Taurus Call Center. In this key role, you will play a vital part in delivering exceptional customer service by making outbound calls and addressing customer inquiries.Key Responsibilities:Providing expert-level customer support through...
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Call Center Operations Supervisor
3 days ago
Lahore, Punjab, Pakistan Air Linx Full timeJob OverviewAir Linx is a leading provider of innovative solutions in the Information Technology and Services industry.As a skilled Call Center Operations Manager, you will oversee the daily operations of our call center, driving exceptional performance and productivity among your team.
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Call Center Team Coordinator
5 days ago
Lahore, Punjab, Pakistan Servaid Pharmacy (Pvt) Ltd. Full timeTeam Lead Job DetailsWe are seeking a Call Center Team Coordinator to manage the call center operations and home delivery team at Servaid Pharmacy (Pvt) Ltd.Key Performance Areas:Ensuring efficient call center operations and managing the home delivery team.Handling customer inquiries and resolving issues in a timely and professional manner.Representing the...
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Senior Call Center Operations Manager
4 days ago
Lahore, Punjab, Pakistan SnSkies Pvt. Ltd. Full timeKey Responsibilities:Develop and implement strategies to expand call center business globally.Monitor the performance of call centers on an ongoing basis.Respond promptly to customer queries, collect feedback, and address concerns effectively.Liaise with potential clients as a business consultant to discuss starting a call center venture.Provide regular...
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Call Center Manager Position
3 days ago
Lahore, Punjab, Pakistan Connectiks Full timeJob Overview:At Connectiks, we are seeking a highly motivated and results-driven Business Development Supervisor to join our team. As a key member of our sales team, you will play a critical role in driving sales growth and improving customer satisfaction.Main ResponsibilitiesThe successful candidate will have 1+ years' experience in telemarketing or an...
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Call Center Professional
5 days ago
Lahore, Punjab, Pakistan Xybersystem Full timeXybersystem seeks experienced Call Center Professionals to join our team. As a key member of our operations team, you will be responsible for interacting with patients via video calls.Key responsibilities include responding to inbound calls, scheduling appointments, and verifying patient eligibility.Job Requirements:Previous experience in customer-facing...
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Call Center Conversion Expert
5 days ago
Lahore, Punjab, Pakistan Excellence Solutions Inc. Full timeCall Center Conversion Expert: Drive Sales Growth and SuccessExcellence Solutions Inc. seeks a skilled Call Center Conversion Expert to join its dynamic sales team. In this role, you will play a critical part in driving revenue growth by successfully closing sales over the phone.You will be responsible for handling outbound sales calls, engaging with...
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Call Center Team Lead Manager
3 days ago
Lahore, Punjab, Pakistan Next Age Technologies (Pvt) Ltd Full timeJob OverviewWe are seeking a skilled Call Center Team Lead to oversee our customer service team, ensuring exceptional service and high-quality interactions with clients. The ideal candidate will possess strong leadership skills, effective communication abilities, and the capacity to drive results-driven teams.Key ResponsibilitiesForecast call volumes and...
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Supervisor Call Center
5 days ago
Lahore, Punjab, Pakistan Excel Solutions (Pvt.) Ltd. Full timeRole Overview:The ideal candidate will lead the call center team, overseeing daily operations, and ensuring effective communication among agents.Core Responsibilities:Proactively addressing questions or concerns from team members, promoting collaboration and trust.Maintaining visibility on the floor, providing hands-on leadership and support as needed.Taking...
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Call Center Operations Specialist
5 days ago
Lahore, Punjab, Pakistan Abacus BPO Full timeJob Summary:Abacus BPO is seeking a highly skilled Call Center Operations Specialist to join our team. As a key member of our contact center operations, you will play a critical role in ensuring that our customers receive exceptional service.The successful candidate will have excellent leadership skills, enabling them to effectively engage and align team...
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Service Quality Improvement Executive
5 days ago
Lahore, Punjab, Pakistan PakWheels Full timeWhat You'll Do:The Call Center Excellence Specialist will collaborate with management to identify and implement strategies to improve overall call center quality and customer service delivery. Key responsibilities include analyzing key call metrics, designing training sessions, and driving continuous improvement.
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Call Center Professional
5 days ago
Lahore, Punjab, Pakistan RSF Soft Full timeJob Description:RSSF Soft seeks a skilled Call Center Professional to manage client interactions and achieve sales goals.The ideal candidate will possess excellent communication skills, a strong understanding of sales processes, and the ability to work effectively in a team environment.Responsibilities:Build strong relationships with clients through regular...
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Managerial Role for Call Center Operations
4 days ago
Lahore, Punjab, Pakistan Ats Technologies Full timeResponsibilitiesHiring and Training: Manage the hiring process for new team members, provide training and development opportunities to enhance their skills.Team Building: Foster a positive work environment by promoting teamwork, communication, and collaboration among team members.Operations Management: Oversee the overall performance of the call center,...