Contact Center Leadership Position

2 days ago

Lahore, Punjab, Pakistan beBeeLeadership Full time 900,000 - 1,200,000
Job Opportunity: Team Lead

As a Team Lead, you will be responsible for leading a team to achieve engagement and alignment with team deliverables. Your primary goal is to maximize target achievement and optimize resource utilization.

  • Collaborate closely with team members to ensure successful project outcomes.
  • Maintain qualitative and quantitative targets by adhering to defined protocols and metrics.
  • Handle escalations during calls to enhance the customer experience and resolve issues efficiently.
Key Responsibilities:
  • Leadership and Team Management: Establish effective coordination with team members to drive results.
  • Target Achievement and Optimization: Collaborate with team members to set and meet targets.
  • Customer Experience Enhancement: Resolve customer issues through timely and effective escalation handling.
  • Qualitative and Quantitative Target Maintenance: Monitor and maintain targets through adherence to protocols and metrics.

Requirements:

  • 1-2 years of experience in a Contact/Call Center environment with team management responsibilities.
  • Minimum Bachelor's degree or higher in a relevant field.

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