Contact Center Leadership Role

3 days ago

Lahore, Punjab, Pakistan beBeeLeadership Full time 5,000,000 - 9,999,999
Senior Contact Center Manager

The ideal candidate will have a strong track record of leadership and team management, with experience in driving engagement and achieving targets. They will be responsible for overseeing the daily operations of the contact center, ensuring that customer service standards are met and exceeded.

  • Key Responsibilities:
  • Lead and manage a high-performing team of contact center professionals to achieve outstanding customer satisfaction and business results.
  • Develop and implement effective strategies to drive employee engagement and motivation.
  • Maintain accurate records of customer interactions and provide insightful analysis to inform business decisions.
  • Collaborate closely with cross-functional teams to ensure seamless communication and coordination.
  • Stay up-to-date with industry trends and best practices, applying knowledge to continuously improve processes and services.

Requirements:

  • A minimum of 1-2 years of experience in a leadership role within a contact center environment.
  • Bachelor's degree or higher in a related field.
  • Excellent leadership and communication skills, with the ability to motivate and inspire team members.
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
  • Proficiency in MS Office and other relevant software applications.

Benefits:

  • Competitive salary and bonus structure.
  • Comprehensive health benefits package.
  • Ongoing training and development opportunities.
  • Flexible working arrangements and work-life balance.

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