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Call Center Sales Manager

2 weeks ago

Lahore, Punjab, Pakistan EFU Life Assurance Ltd. Full time 1,200,000 - 2,400,000 per year

Company Description

EFU Life is the leading Life and Health Insurer and Family Takaful operator in Pakistan's private sector. Since 1992, EFU Life has earned a reputation as a trusted brand in providing comprehensive financial planning and protection solutions. We cultivate a culture that encourages growth, nurtures talent, and empowers individuals to strive for excellence. Our success is built on integrity, ethical conduct, and inclusivity, welcoming individuals from diverse backgrounds. Join us in our mission to make financial security and wellbeing accessible to all.

Role Description

This is a full-time, on-site role for a Call Center Sales Manager located in Karachi Division. The Call Center Sales Manager will oversee day-to-day activities in the call center, ensuring high levels of customer satisfaction and efficient team performance. Responsibilities include managing a team, providing leadership and guidance, implementing strategies to meet targets, and maintaining excellent customer service standards.

Qualifications

  • Minimum 3 to 5 years of experience.
  • Customer Service and Customer Satisfaction skills
  • Team Management, Team Leadership, and Contact Centers experience
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment and handle multiple tasks
  • Experience in the insurance industry is a plus
  • Bachelor's degree in Business Administration, Management, or a related field