Experienced Technical Support Specialist Wanted

19 hours ago


Lahore, Punjab, Pakistan beBeeTechnical Full time $100,000 - $120,000
About the Role

We are seeking a seasoned Technical Support Specialist to join our Global Technical Support organization. This position involves delivering exceptional service, technical assistance, and executive-level communication to our customers.

  • You will excel at building relationships and resolving issues at all levels within Customer Support.
  • You will be the primary technical point of contact for a small number of Enterprise Accounts.
  • You will own or orchestrate the resolution of cases, build strong partnerships, and provide an unparalleled support experience for assigned customers.

Responsibilities include taking end-to-end ownership of assigned customer issues, meeting or exceeding customer expectations on response quality, timeliness, and overall customer experience, and collaborating closely with Customer Success Managers to receive, manage, and expeditiously resolve escalations from assigned customers.



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