Customer Service Operations Director

2 days ago


Karachi, Sindh, Pakistan Sybrid (Pvt) Ltd - A Lakson Group Company Full time

Job Overview

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  • We are seeking a highly skilled and experienced Customer Service Operations Director to join our team at Sybrid (Pvt) Ltd - A Lakson Group Company.
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About the Role

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  • The successful candidate will be responsible for supervising complete sales operations, managing and achieving sales targets, planning and developing new methods to improve call center sales efficiency, and monitoring operations for safe and sound delivery to customers within committed time.
">Key Responsibilities">
  • Supervise and manage a team of customer service representatives to ensure excellent customer satisfaction and loyalty.
  • Develop and implement strategies to improve sales performance, increase customer engagement, and enhance overall operational efficiency.
  • Collaborate with other departments to ensure seamless integration and effective communication.
  • Analyzing data to identify trends, opportunities, and areas for improvement, and making informed decisions to drive business growth.
  • Maintaining accurate records, reports, and databases to track key performance indicators and make data-driven decisions.
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Requirements

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  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • At least 5 years of experience in customer service management, preferably in a call center environment.
  • Proven track record of achieving sales targets, improving customer satisfaction, and enhancing operational efficiency.
  • Excellent leadership, communication, and interpersonal skills.
  • Able to work under pressure, prioritize tasks, and meet deadlines.
  • Familiarity with CRM software, data analysis tools, and project management methodologies.
  • Ability to think critically, solve problems creatively, and adapt to changing circumstances.
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What We Offer

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  • A competitive salary and benefits package.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A dynamic and supportive work environment that encourages collaboration and innovation.
  • The chance to work with a leading company in the industry and contribute to its success.
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How to Apply

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  • Please submit your application, including your resume and a cover letter, to us.
  • We look forward to hearing from you and exploring how you can contribute to our team's success.
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