
Customer Experience Director
2 days ago
Sui Southern Gas Company Limited is seeking a highly skilled and experienced professional to fill the role of Customer Experience Director. This position plays a crucial part in enhancing and improving customer services across various departments, with a focus on sales, billing, and customer service.
The ideal candidate will possess strong leadership skills, strategic thinking, and excellent communication abilities. They will be responsible for formulating and implementing strategies to improve customer satisfaction and develop the company's brand image.
Key Responsibilities:
- Oversight of core functions and key activities within the CS Division
- Setting annual targets and Key Performance Indicators (KPIs) for the Department of CS Division
- Maintenance of regular progress reviews for annual targets of each department within the CS Division
- Coordination with government functionaries, such as OGRA and Ministry of Petroleum and Natural Resources
- Strategic planning to enhance the company's brand image and public perception by prioritizing customer needs
- Development of procedures and policies governing customer concerns, complaints, and feedback
- Establishment of quantitative goals for developing a customer-service oriented culture throughout the company's facilities
- Continual review and improvement of operations at the call center, Customer Service center, and other offices dealing with customer facilitations
- Ensuring timely response to customer complaints and providing quality seamless customer services
- Fostering a continuous learning and development culture within the division
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Customer Experience Director
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Customer Experience Manager
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Customer Experience Champion
7 days ago
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Customer Experience Associate
2 weeks ago
Karachi, Sindh, Pakistan ibex. Pakistan Full timeWe are seeking a highly motivated and experienced Customer Experience Associate to join our team at ibex. Pakistan.The ideal candidate will have a strong background in providing exceptional customer service, with a focus on delivering personalized experiences that meet the unique needs of each client.Key Responsibilities:Deliver high-quality customer service...
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Customer Experience Representative
6 days ago
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Customer Experience Manager
2 weeks ago
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4 days ago
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Customer Experience Associates
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Karachi, Sindh, Pakistan Chase Value Center Full timeChase Value Center is a dynamic retail environment where customer satisfaction is paramount. As a sales associate, you'll be instrumental in creating memorable shopping experiences.Main DutiesConnect with customers to understand their needs and preferences.Promote relevant products and services, driving sales growth.Develop strong relationships with...
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Customer Experience Specialist
6 days ago
Karachi, Sindh, Pakistan ibex Full time**About Us**At ibex, we are committed to delivering exceptional customer experiences through innovative solutions and expert support. As a Senior Customer Service Specialist, you will play a vital role in ensuring our customers receive top-notch service and support.**Key Responsibilities**We are seeking an individual with excellent communication skills to...
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Customer Experience Specialist
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Head of Customer Experience
2 weeks ago
Karachi, Sindh, Pakistan HBL Asset Management Limited Full timeHBLTTI: 16210.36 (13-02-2025 - 18:30:00)Responsible for managing the customer life cycle which includes product proposition enhancement, customer service management & backend transaction processing.Key Responsibilities:Lead & provide strategic / operational guidance to the product development, client services unit & the operations team.Work with relevant...
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Customer Service Operations Director
1 day ago
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Customer Experience Representative
2 days ago
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