Contact Center Operations Lead

7 days ago

Islamabad, Islamabad, Pakistan beBeeOperations Full time 4,500,000 - 8,500,000

Operations Manager Job Overview

The Operations Manager is responsible for the day-to-day supervision of one or more contact centers, ensuring seamless execution of business processes and continuous improvement to meet Key Performance Indicators (KPIs). This involves forecasting resource requirements, identifying areas for enhancement, and implementing process changes as needed.

Main Responsibilities:

  • Developing and implementing efficient operational processes to enhance productivity and quality.
  • Leading cross-functional teams to achieve strategic objectives and drive business growth.
  • Maintaining compliance with company policies, procedures, and Standard Operating Procedures (SOPs).
  • Collaborating with stakeholders to identify opportunities for process improvements and implementing change management initiatives.

Requirements:

  • Strategic thinking and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Leadership and delegation skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.

Skills Required:

  • Analytical Skills: Ability to collect and analyze data to inform decision-making.
  • Communication Skills: Excellent written and verbal communication skills to effectively collaborate with stakeholders.
  • Leadership Skills: Proven leadership ability to motivate and direct cross-functional teams.
  • Problem-Solving Skills: Ability to think critically and develop innovative solutions to complex problems.

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