Contact Center Professionals

Lead Contact Center Technology Solutions will responsible toEnsure Contact Center Connectivity and Media/Sip trunks (Service availability & uptime)Bridge between Customer Care OPS, Service Provider & Technology teamsKEY RESPONSIBILITIES:Leading design and development of Contact Center solutionLeading end-to-end solution delivery lifecycleAligning Contact...

We are seeking an experienced professional to join our customer service team as a Contact Center Representative. This is a home-based position, requiring strong self-motivation and discipline.Job OverviewThis role involves conducting outbound calls to targeted businesses in the US to promote services. The successful candidate will be responsible for...

Customer Support PositionWe are seeking a skilled professional to handle customer inquiries and resolve issues over the phone in Urdu. The ideal candidate will have prior experience in leading telecom call centers, specifically Ufone, Zong, Telenor, Jazz, PTCL.Key ResponsibilitiesManage inbound and outbound calls with professionalism and courtesy.Address...

Operations Manager Job OverviewThe Operations Manager is responsible for the day-to-day supervision of one or more contact centers, ensuring seamless execution of business processes and continuous improvement to meet Key Performance Indicators (KPIs). This involves forecasting resource requirements, identifying areas for enhancement, and implementing process...

A multinational corporation in Karachi is seeking a professional to manage its service center.The company has become the world's largest package delivery organization and a leading provider of specialized transportation and logistics services globally.Qualifications include a degree in management sciences or business management.Job DetailsInformation...

Company DescriptionZigron Training & Consultancy Services (ZTC Services) is a Lean Human Resource outfit catering to clients' training, consultancy, and head-hunting/recruitment needs. Our clients include corporates, public entities, and non-profit organizations. As a privately held firm, we pride ourselves on being partners and friends to our clients,...

Job Title: Call Center Team LeaderLocation: Islamabad, PakistanJob Type: Full-timeDepartment: Customer Success DepartmentSalary: Competitive, based on experience + performance bonusesJob Summary:The Call Center Team Leader will be responsible for overseeing the daily operations of a team of customer service representatives, ensuring that they meet...

Job Description:We are looking for an experienced Virtual Assistant Team Lead/Supervisor. The ideal candidate will ensure smooth operations, maintain quality performance, and provide leadership to achieve company goals.Key Responsibilities:Manage clients' day-to-day tasks and ensure smooth operations.Respond to client concerns and resolve issues in...

Job Description:We are looking for anexperienced Virtual Assistant Team Lead/Supervisor.The ideal candidate will ensure smooth operations, maintain quality performance, and provide leadership to achieve company goals.Key Responsibilities:Manage clients' day-to-day tasks and ensure smooth operations.Respond to client concerns and resolve issues in...

Job Title: Center ManagerThe Center Manager role leads a team of specialists in real-time interaction with clients regarding issues, events, and questions. This position works closely with Operations leaders to ensure consistency of messaging and standard reporting on all events impacting production processes, client satisfaction, and service level...