
Contact Center Strategy Manager
5 days ago
About Us:
Career Consultants Inc is a leading provider of customer service solutions. We pride ourselves on delivering innovative, effective solutions that meet the evolving needs of our clients.
Job Summary:
The Contact Center Strategy Manager will be responsible for driving business growth through strategic planning and execution. This role requires strong leadership skills, as well as the ability to analyze data and make informed business decisions.
- Analyze business performance metrics and develop data-driven recommendations for improvement.
- Collaborate with cross-functional teams to identify opportunities for process improvements and implement changes as needed.
- Develop and execute strategies to drive sales growth, improve quality control, and enhance customer satisfaction.
- Provide coaching and mentoring to staff, fostering a culture of excellence and customer-centricity.
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