Multilingual Customer Support Specialist

3 days ago


Lahore, Punjab, Pakistan beBee Careers Full time
Remote Customer Service Representative Job Description

The Role:

We are seeking a dedicated and multilingual Remote Customer Service Representative to provide exceptional support to our diverse customer base.

The Ideal Candidate:

  • Must be fluent in both English and Punjabi to effectively communicate with customers across different regions and cultural backgrounds.

Main Responsibilities:

  • Handle inbound customer inquiries via phone, email, live chat, and social media
  • Provide product information, troubleshooting assistance, and service guidance
  • Resolve customer complaints and concerns in a professional and timely manner
  • Process orders, returns, exchanges, and refund requests accurately
  • Escalate complex issues to appropriate departments or supervisors when necessary
  • Follow up with customers to ensure complete satisfaction and issue resolution

Key Skills:

  • Cultural sensitivity and awareness
  • Exceptional patience and empathy when dealing with frustrated customers
  • Strong problem-solving and analytical thinking abilities
  • Active listening skills and attention to detail
  • Familiarity with CRM software and ticketing systems

Work Environment:

  • Remote work setup with a dedicated workspace
  • Reliable high-speed internet connection required
  • Quiet environment free from distractions during work hours

To Apply:

  • Submit resume highlighting customer service experience and language skills
  • Include a cover letter explaining your fluency in English and Punjabi
  • List professional references who can verify language abilities

Interview Process:

  • Initial application screening
  • Language proficiency assessment (English and Punjabi)
  • Video interview with customer service scenarios
  • Final interview with department manager
  • Reference and background verification


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