
Multilingual Customer Support Specialist
3 days ago
The Role:
We are seeking a dedicated and multilingual Remote Customer Service Representative to provide exceptional support to our diverse customer base.
The Ideal Candidate:
- Must be fluent in both English and Punjabi to effectively communicate with customers across different regions and cultural backgrounds.
Main Responsibilities:
- Handle inbound customer inquiries via phone, email, live chat, and social media
- Provide product information, troubleshooting assistance, and service guidance
- Resolve customer complaints and concerns in a professional and timely manner
- Process orders, returns, exchanges, and refund requests accurately
- Escalate complex issues to appropriate departments or supervisors when necessary
- Follow up with customers to ensure complete satisfaction and issue resolution
Key Skills:
- Cultural sensitivity and awareness
- Exceptional patience and empathy when dealing with frustrated customers
- Strong problem-solving and analytical thinking abilities
- Active listening skills and attention to detail
- Familiarity with CRM software and ticketing systems
Work Environment:
- Remote work setup with a dedicated workspace
- Reliable high-speed internet connection required
- Quiet environment free from distractions during work hours
To Apply:
- Submit resume highlighting customer service experience and language skills
- Include a cover letter explaining your fluency in English and Punjabi
- List professional references who can verify language abilities
Interview Process:
- Initial application screening
- Language proficiency assessment (English and Punjabi)
- Video interview with customer service scenarios
- Final interview with department manager
- Reference and background verification
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