System Resolution Expert

7 days ago


Karachi, Sindh, Pakistan beBee Careers Full time
Technical Support Specialist

Serving as a key escalation point for complex technical issues, you'll interact directly with merchants, developers, and internal teams to diagnose and troubleshoot payment-related issues. You will guide users through system integrations and work closely with product and engineering teams to resolve bugs or provide feedback.

About the Role

This is an exciting opportunity to make an impact in a dynamic environment. You will be responsible for:

  • Responding to and resolving complex technical support tickets escalated from Tier 1 support
  • Troubleshooting issues related to payment gateways, API integrations, tokenization, webhooks, and transaction processing
  • Collaborating with internal teams to investigate and resolve technical problems

Required Skills and Qualifications

To excel in this role, you will need:

  • Strong problem-solving skills and attention to detail
  • Excellent communication and interpersonal skills
  • Familiarity with payment systems and technologies
  • Able to work independently and as part of a team

Benefits

We offer a competitive salary, medical coverage, and other benefits that promote a healthy work-life balance.

Additional Information

This role requires a strong passion for delivering exceptional customer service and a commitment to integrity, innovation, accountability, and caring about every transaction. If you're looking for a challenging and rewarding career, we encourage you to apply.



  • Karachi, Sindh, Pakistan beBee Careers Full time

    Job Title: Conflict Resolution ExpertA leading organization is seeking a highly skilled Conflict Resolution Expert to join their team. The successful candidate will be responsible for investigating employee complaints, reviewing employment relations legislation, and working with management to develop strategies for recruitment, remuneration, learning...


  • Karachi, Sindh, Pakistan beBee Careers Full time

    We are seeking a highly skilled Monitoring Solution Specialist to join our team.Key Responsibilities:Monitoring Solution Deployment and Configuration:Design, implement, and configure monitoring solutions for applications, infrastructure, and networks monitoring.Set up monitoring agents, data collection, and alerting systems for critical IT assets, both...


  • Karachi, Sindh, Pakistan beBee Careers Full time

    Job SummaryThis role is responsible for ensuring effective communication and resolution of customer issues in accordance with Department Operating Instructions and guidelines.The position involves managing relationships between correspondents, internal stakeholders, and customers, while maintaining strict compliance with regulatory standards and Service...


  • Karachi, Sindh, Pakistan beBee Careers Full time

    Advanced Technical Support SpecialistWe are seeking a skilled professional to provide in-depth technical support for complex software systems. The role involves addressing escalated issues, diagnosing intricate problems, and collaborating with development teams to resolve system bugs and implement improvements.Provide expert-level technical support for...


  • Karachi, Sindh, Pakistan Computer Marketing Co. Pvt. Ltd Full time

    1 week ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Direct message the job poster from Computer Marketing Co. Pvt. LtdHuman Resources Executive at Computer Marketing Co. Pvt. LtdExperience:Minimum of 5+ years with a large IT organizationTechnologies:IT solutions design for complex environments (e.g....


  • Karachi, Sindh, Pakistan beBee Careers Full time

    Job Description">We are seeking a skilled professional to join our team as a Complaints Services Officer.This role involves handling customer complaints in a professional and timely manner. The ideal candidate will have excellent communication skills, be able to work independently, and have a strong attention to detail.Responsibilities:">">Register all new...


  • Karachi, Sindh, Pakistan beBee Careers Full time

    We are seeking an experienced professional to join our team as an Oracle EPM Suite Support Specialist. In this role, you will provide expert-level support for the Oracle EPBCS Suite and related modules. You will work closely with internal teams to address bugs, enhancements, and escalated issues.Responsibilities:Provide expert-level support for the Oracle...


  • Karachi, Sindh, Pakistan beBee Careers Full time

    About this RoleAre you looking for a challenging and rewarding career opportunity? We are seeking an Onboarding Specialist to join our team. As an Onboarding Specialist, you will be responsible for ensuring a seamless client onboarding experience.In this role, you will manage the full client onboarding process, including system setup and maintenance of...


  • Karachi, Sindh, Pakistan beBee Careers Full time

    Job SummaryThis role involves providing technical support to teams, with a focus on initial assessment, technical installation, and future planning. The successful candidate will be responsible for resolving complex technical issues, conducting root cause analysis, and recording incident resolution accurately.Key Responsibilities:Technical Support: Provide...

  • Systems Engineer

    2 weeks ago


    Karachi, Sindh, Pakistan Creative Chaos Full time

    Job Responsibilities:Managing and monitoring all installed systems and infrastructure.Install, configure, test, and maintain operating systems, application software, and system management tools.Proactively ensure the highest levels of systems and infrastructure availability.Monitoring and testing application performance for potential bottlenecks, identifying...