
System Resolution Expert
7 days ago
Serving as a key escalation point for complex technical issues, you'll interact directly with merchants, developers, and internal teams to diagnose and troubleshoot payment-related issues. You will guide users through system integrations and work closely with product and engineering teams to resolve bugs or provide feedback.
About the RoleThis is an exciting opportunity to make an impact in a dynamic environment. You will be responsible for:
- Responding to and resolving complex technical support tickets escalated from Tier 1 support
- Troubleshooting issues related to payment gateways, API integrations, tokenization, webhooks, and transaction processing
- Collaborating with internal teams to investigate and resolve technical problems
Required Skills and Qualifications
To excel in this role, you will need:
- Strong problem-solving skills and attention to detail
- Excellent communication and interpersonal skills
- Familiarity with payment systems and technologies
- Able to work independently and as part of a team
Benefits
We offer a competitive salary, medical coverage, and other benefits that promote a healthy work-life balance.
Additional Information
This role requires a strong passion for delivering exceptional customer service and a commitment to integrity, innovation, accountability, and caring about every transaction. If you're looking for a challenging and rewarding career, we encourage you to apply.
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