Help Desk Specialist

3 days ago

Islamabad, Islamabad, Pakistan beBeeCustomerService Full time 600,000 - 1,000,000

Job Title: Customer Service Representative

About the Position:

We are seeking a highly motivated and customer-focused individual to join our support team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our customers via phone, email, and chat.

Key Responsibilities:

  1. Respond to customer inquiries in a timely and professional manner.
  2. Collaborate with cross-functional teams to resolve complex service requests.
  3. Support onboarding of new customers by delivering introductory walkthroughs.
  4. Troubleshoot basic technical issues and provide accurate solutions.
  5. Guide customers through product features and account setup.
  6. Escalate complex issues to relevant departments or supervisors.
  7. Maintain detailed and accurate customer interaction records.
  8. Follow communication scripts and adhere to support protocols.
  9. Meet performance targets related to response time, resolution rate, and satisfaction.
  10. Collect customer feedback and suggest improvements to processes.
  11. Monitor customer sentiment and escalate trends to the management team.

Requirements:

  • Bachelor's degree in Business, Communications, IT, or a related field.
  • Strong verbal and written communication skills in English with a professional tone.
  • Familiarity with mobile/telecom or SaaS industries is a plus.
  • High energy and confidence while speaking to clients.
  • Ability to handle high-pressure situations while maintaining a calm demeanor.
  • Solid multitasking skills with the ability to manage multiple conversations and tasks simultaneously.

Preferred Characteristics:

  • Prior experience in customer support or call center environments.
  • Calm and patient demeanor when handling difficult situations.
  • Fast learner with a proactive approach to new tools and processes.

Company Culture:

We offer a dynamic work environment, competitive salary, and benefits package, as well as opportunities for growth and development.

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