Experience Lead

1 week ago


Karachi, Sindh, Pakistan Delivery Hero SE Full time

Dive into a world where data drives decisions and innovation meets execution. As a Customer Experience Manager, you'll join a team dedicated to delivering exceptional customer experiences through strategic initiatives, process optimization, and collaboration.

About the Role

This is a unique opportunity to shape the customer experience landscape, leveraging insights to inform business decisions and drive growth. Your expertise will contribute significantly to enhancing user experience, improving customer satisfaction, and maximizing Net Promoter Score (NPS).

Key Responsibilities
  • Develop and implement data-driven strategies to enhance customer engagement, retention, and advocacy.

  • Analyze customer feedback and behavior to identify areas for improvement, optimizing processes to deliver seamless experiences.

  • Collaborate with cross-functional teams to drive customer-centric initiatives, ensuring alignment with business objectives.

  • Design and implement best-in-class service functions, addressing customer pain points across the customer journey.

  • Monitor and analyze key performance indicators (KPIs) to measure progress against goals, making recommendations for continuous improvement.



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