Customer Support Expert

8 hours ago


Rawalpindi Cantonment, Pakistan beBee Careers Full time
E-Commerce Customer Support Associate Role
As an E-Commerce Customer Support Associate, you will play a vital role in delivering exceptional customer experiences. Your primary responsibility will be to assist customers via various communication channels, ensuring that they have a seamless online shopping experience.

The Key Responsibilities of this position include:
  • Providing timely and effective support to customers via chat, email, phone, and SMS.
  • Processing orders, refunds, and exchanges efficiently, minimizing any inconvenience caused to customers.
  • Making personalized product recommendations to customers, increasing the chances of repeat business.
  • Maintaining accurate and up-to-date customer records and feedback, which will help us improve our services.

Qualifications and Skills
To excel in this role, you should possess the following qualifications and skills:
  • A minimum of one year's experience in customer service or e-commerce.
  • Strong communication and problem-solving skills, enabling you to handle complex customer issues effectively.
  • Familiarity with Shopify and CRM tools, which will help you navigate our systems seamlessly.
  • A detail-oriented approach, ensuring that customer records and feedback are accurate and reliable.
  • An ability to work remotely, without compromising on productivity or quality of work.

Benefits and Incentives
We offer a competitive compensation package, including hourly wages, commissions, and annual raises, as well as paid time off and health insurance. Additionally, we provide performance-based incentives, recognizing and rewarding your hard work and dedication.

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