
IT Technical Manager
5 days ago
The ideal candidate for this position should possess a Bachelor's or Master's degree preferably in Computer Sciences. A minimum of 4-5 years of experience in Customer Services, preferably in a technical environment, is required. Experience in IT Service Management will be an added advantage.
Responsibilities include managing large teams for successful completion of work, resolving troubles and incidents, and providing technical support on all end-user issues in the area of IT Networks, systems, and security. The selected candidate must also have hands-on experience with network, systems, applications, utilities, and security suite on clients' systems/end-user machines.
Key Skills Required- A thorough understanding of ITIL environment.
- System admin procedures and IT service management skills are essential.
- Good communication and interpersonal skills are necessary to interact effectively with different functional teams within the organization.
- Problem-solving, analytical, and presentation skills are vital for success in this role.
- Candidate must be able to meet deadlines under pressure working conditions on a continuing basis.
- Proficiency in English is mandatory.
- A team player with good coordination and follow-up skills is required.
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