Technical Support Manager

6 days ago


Hyderabad City Taluka, Pakistan beBee Careers Full time

Job Overview

The successful candidate will be responsible for providing IT support across multiple company locations. This includes managing IT operations, troubleshooting technical issues, and ensuring seamless system maintenance.

Mandatory Requirements:

  1. Strong Technical Foundation: Proficiency in computer hardware, operating systems, software, and networking.
  2. Proven IT Support Experience: Diagnosing and resolving technical issues in IT support roles.
  3. Desktop and Network Administration: Supporting and maintaining laptops, desktops, printers, scanners, and basic networking functions.
  4. System Setup and Troubleshooting: Setting up and configuring laptops/desktops, applying security patches, and resolving hardware issues.
  5. Data Backup and Recovery: Managing backups, tape rotation, and Exchange server mailbox maintenance, including archiving.
  6. User Account Management: Setting up new users and disabling expired accounts according to HR policies.
  7. Troubleshooting and Remote Support: Providing step-by-step troubleshooting instructions and handling remote support effectively.

PREFERRED SKILLS:

  1. MAC Support and Networking: Experience supporting MAC PCs and other office IT equipment, along with familiarity in creating network cables, patching networks, and using IP phones.
  2. Project Management: Experience with small- to medium-sized IT projects.
  3. Ticketing Systems: Experience raising and following up on tickets within Service Level Agreement (SLA) guidelines.

Requirements:

  1. Education: Bachelor's degree in IT or a related field.
  2. Experience: 3+ years of IT support experience, including hardware, software, and networking.
  3. Travel and Availability: Willingness to travel between locations and provide on-call support outside normal working hours.


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