Service Excellence Manager

Key ResponsibilitiesAs a Service Excellence Manager, you will be responsible for maintaining high-quality customer service standards, resolving customer queries, and driving business growth.You will also be expected to lead by example, motivate your team, and achieve set targets.

Job SummaryThis role is responsible for leading our team in delivering exceptional service to our clients. As a Service Excellence Lead, you will be responsible for developing and implementing process improvements to drive business growth, managing multiple customer relationships, and driving business objectives.Key Responsibilities:Develop and implement...

This role involves providing exceptional customer service by responding to inquiries, monitoring orders, and resolving complaints in a timely and effective manner.Key Responsibilities:Verify product availability and respond to customer inquiries.Manage order processing and handle cancellations, returns, and exchanges.Collect and analyze customer feedback to...

About the RoleThis is an exciting opportunity for a highly motivated and experienced individual to join our contact centre team as a Service Excellence Leader. The successful candidate will be responsible for managing the day-to-day operations of the contact centre, including scheduling, training, and performance management.Main Responsibilities:Manage the...

This position requires a customer-focused individual who can deliver exceptional experiences across various touchpoints. As a Customer Service Officer, you will handle customer inquiries via phone, email, and chat, and provide timely resolutions to customer issues.Your strong problem-solving skills and attention to detail will enable you to effectively...

Job SummaryThis senior leadership role is focused on customer lifecycle management, requiring strong leadership and strategic guidance skills.The successful candidate will oversee the enhancement of product propositions and customer service, driving digitization initiatives across teams.Main Responsibilities:Leading customer lifecycle management and...

**About the Position:**We are looking for a highly skilled and customer-focused individual to fill the position of Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional service to our customers through various communication channels.**Key Responsibilities:**Provide personalized solutions to customer...

Sales And Marketing Manager Professional Excellence Services, Pakistan Qualifications:BBA qualified or MBA (Marketing) student.Responsibilities:All activities on Email, Calls, and via Digital Marketing during daytime.No outdoor visits in hot sun and traffic issues.Guide, train, and control the team.Passionate about career grooming in Sales & Marketing.Job...

Senior Customer Support RepresentativeWe're looking for a skilled customer support professional to deliver exceptional service to international customers via email and calls. As a key member of our team, you'll be responsible for providing top-notch support by assisting with product inquiries, troubleshooting, and issue resolution.Main...

**Job Description**To maintain exceptional customer satisfaction, we are seeking a highly skilled and mature individual for the role of Customer Service Excellence Specialist.The key responsibilities of this position include ensuring 24/7 support for customers' complaints and queries, providing timely and accurate reporting, up-selling opportunities, and...