Service Excellence Lead

Key ResponsibilitiesAs a Service Excellence Manager, you will be responsible for maintaining high-quality customer service standards, resolving customer queries, and driving business growth.You will also be expected to lead by example, motivate your team, and achieve set targets.

About the JobWe are seeking an experienced Service Excellence Manager to join our team. The successful candidate will be responsible for maintaining and increasing standards of customer services, driving team performance, and controlling the training and development of staff.Key AccountabilitiesDevelop and implement strategies to maintain and improve...

About the RoleThis is an exciting opportunity for a highly motivated and experienced individual to join our contact centre team as a Service Excellence Leader. The successful candidate will be responsible for managing the day-to-day operations of the contact centre, including scheduling, training, and performance management.Main Responsibilities:Manage the...

This role involves providing exceptional customer service by responding to inquiries, monitoring orders, and resolving complaints in a timely and effective manner.Key Responsibilities:Verify product availability and respond to customer inquiries.Manage order processing and handle cancellations, returns, and exchanges.Collect and analyze customer feedback to...

Job SummaryThis senior leadership role is focused on customer lifecycle management, requiring strong leadership and strategic guidance skills.The successful candidate will oversee the enhancement of product propositions and customer service, driving digitization initiatives across teams.Main Responsibilities:Leading customer lifecycle management and...

This position requires a customer-focused individual who can deliver exceptional experiences across various touchpoints. As a Customer Service Officer, you will handle customer inquiries via phone, email, and chat, and provide timely resolutions to customer issues.Your strong problem-solving skills and attention to detail will enable you to effectively...

The Managed Services Team Lead plays a pivotal role in ensuring the effective delivery of IT services to our clients. As a leader, you will oversee the performance of a team of engineers, fostering a culture of excellence and accountability. Your expertise in IT service management, infrastructure deployment, and contract development will drive our services...

Our MissionWe deliver an amazing experience—fast, easy, and to your door. We operate in over 70 countries worldwide.The Journey AheadEmbark on an inspiring journey to serve others with our innovative delivery platform.Servicing ExcellenceAs a service delivery expert, you will play a key role in ensuring our customers receive the best possible...

**About the Position:**We are looking for a highly skilled and customer-focused individual to fill the position of Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional service to our customers through various communication channels.**Key Responsibilities:**Provide personalized solutions to customer...

Quality Assurance PositionWe are seeking a qualified professional to fill a quality assurance position. The successful candidate will be responsible for developing and implementing quality standards, conducting quality audits, and leading a team of quality professionals.About the JobThis is a full-time position that requires a strong background in...