Customer Success Expert

6 days ago


Islamabad, Islamabad, Pakistan ibexl Full time

Job Overview

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At ibex, Pakistan, we're seeking a highly skilled Customer Success Expert for our Voice Program within the Operations department. The ideal candidate will provide exceptional customer support to U.S.-based clients, addressing their queries and concerns through call resolution while adhering to defined processes.

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Key Responsibilities

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  • Deliver outstanding customer experiences that meet performance objectives and adhere to core client values.">
  • Assist customers with items purchased through our ecommerce website.">
  • Convey courtesy, attention, and a friendly image through verbal communication.">
  • Offer alternatives for unavailable products or items on the ecommerce website.">
  • Follow standard processes and procedures for resolution provision.">
  • Maintain up-to-date knowledge of system information, process changes, and future updates.">
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Requirements

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We seek candidates with:

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  • O Levels/Intermediate or higher qualifications.">
  • Excellent written and verbal English communication skills.">
  • Proficiency in MS Office, particularly MS Excel and MS Word.">
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Why Join Us?

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You'll have the opportunity to work in a dynamic environment where you can grow your skills and contribute to delivering exceptional customer experiences. We value empathy, humor, and effective verbal communication. Our ideal candidate has superb verbal English communication skills, preferably with a U.S. or UK accent, and can convey messages in a friendly, accurate, and jargon-free manner. Additional competencies include critical thinking, time management, specialist focus, organizing, priority setting, problem-solving, and professional composure.

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What to Expect After Applying

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Once you've submitted your application, sit back and relax while our team reviews your profile. You can expect a response from us within 3 working days, followed by an initial screening via phone. Good luck

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Perks and Benefits

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  • Medical Insurance">
  • Permanent Employment Status">
  • Provident Fund">
  • Internal Job Opportunities">
  • Annual Leaves">
  • Leaves Encashment">
  • Referral Bonus">
  • Company Pick & Drop">


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