Customer Experience Lead

7 days ago

Islamabad, Islamabad, Pakistan beBeeCustomerSupport Full time
Job Title: Assistant Manager CS

The Assistant Manager will form a team that is driven to deliver exceptional customer experiences. This person will lead and manage the daily operations of the center, including setting customer service targets and planning areas of improvement or development. The Customer Support Manager will report to the Head of Site and the Global Customer Support Manager.

Key Responsibilities:
  1. Performance Management: Oversee the daily operations of the support center, set and meet performance targets for speed, efficiency, sales, and quality. Analyze and report KPI figures on a weekly and monthly basis to achieve daily quantitative targets and service levels.
  2. Team Management: Organize staffing, including shift patterns and staff numbers to meet demand. Review staff performance, identify training needs, and plan training sessions. Prepare rosters for support center teams, coach, motivate, and retain staff. Coordinate bonus, reward, and incentive schemes, maintain agent leave logs, and plan for emergency situations.
  3. Quality Assurance: Monitor random reviews and customer support emails to improve quality, minimize errors, and track operative performance. Conduct mystery calls, analyze results, record statistics, user rates, and performance levels. Prepare reports, handle complex customer complaints, follow up on activities, and share team workloads.
Requirements:

Must be an Angolan or Portuguese National. Must be fluent in speaking, reading, and writing Portuguese language. At least two years of work experience in customer services, preferably in contact centers. Work experience in Angola is required.

Benefits:

This role offers a dynamic and challenging work environment with opportunities for growth and development. The successful candidate will have the opportunity to make a meaningful contribution to our team and help drive business success.

  • Senior Customer Experience Lead

    2 days ago

    Islamabad, Islamabad, Pakistan beBeeCustomerService Full time

    Job Title:Customer Solutions ManagerAbout the Role:We are seeking a highly skilled and experienced Customer Solutions Manager to join our team. The successful candidate will be responsible for managing a team of customer support specialists, ensuring that customers receive exceptional service and support.The ideal candidate will have a strong understanding...

  • Customer Experience Specialist

    7 days ago

    Islamabad, Islamabad, Pakistan ibex Full time

    Responsible for acting as a liaison between our customer and the respective client. Provides assistance to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other query.Salary: Up to PKR 55,000Working Hours: 9Key Responsibilities:Interact with customers to provide and process information in response to...

  • Customer Experience Specialist

    4 days ago

    Islamabad, Islamabad, Pakistan beBeeSupport Full time

    Customer Experience SpecialistJob DescriptionWe're seeking a Customer Experience Specialist to join our team. As a key member of our support team, you'll be responsible for delivering exceptional customer experiences through various channels.You'll be the voice behind the screen, ensuring every interaction is smooth, personal, and on-brand. You'll provide...

  • Customer Experience Specialist

    5 hours ago

    Islamabad, Islamabad, Pakistan beBeeCustomer Full time

    **Job Description:**">We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional support to our customers through various communication channels, including phone, email, and chat.">As a Customer Service Representative, you will be the...

  • Customer Experience Specialist

    7 days ago

    Islamabad, Islamabad, Pakistan beBeeCustomerService Full time

    A career in customer service involves providing exceptional support to clients and customers, with a focus on addressing inquiries, assisting with property-related matters, and ensuring a smooth experience for all interactions.As a Customer Service Officer, you will be responsible for delivering outstanding service by greeting and assisting walk-in customers...

  • Customer Experience Specialist

    7 days ago

    Islamabad, Islamabad, Pakistan Elite Outsourcing Full time

    Job DescriptionA Customer Experience Specialist (CES) is responsible for selling a company's products or services to potential and existing customers. Their primary duties include making outbound sales calls, responding to customer inquiries and concerns, and providing information about the features and benefits of the products or services offered. CSRs may...

  • Customer Success Lead

    7 days ago

    Islamabad, Islamabad, Pakistan beBee Careers Full time

    Job Description:The ideal candidate is a technically savvy professional with a strong grasp of CPaaS integrations and a passion for client success. They will lead onboarding, foster long-term relationships, and serve as the main point of contact to ensure customers derive maximum value from the platform.

  • A Transformative Role in Expert Customer Experience

    1 week ago

    Islamabad, Islamabad, Pakistan beBeeCustomerExperience Full time

    Expert Customer Experience SpecialistWe are seeking a seasoned CX Analyst to join our team and drive customer experience excellence. This role is perfect for an individual with a passion for leveraging data insights to inform strategic decisions.The ideal candidate will have a strong background in Data Analysis, excellent analytical skills, and the ability...

  • Customer Experience Specialist

    7 days ago

    Islamabad, Islamabad, Pakistan beBee Careers Full time

    About the Role: We are seeking a Customer Success Happiness Analyst to join our team. This role involves supporting clients via chat support, emails, and virtual calls with high energy and active listening. The ideal candidate will have excellent communication skills and empathy.Responsibilities:Provide timely and effective support to clients through various...

  • Lead Customer Services

    4 weeks ago

    Islamabad, Islamabad, Pakistan Zeta Technologies (Pvt) Ltd. Full time

    Role SummaryThe ideal candidate is a technically savvy professional with a strong grasp of CPaaS integrations and a passion for client success. They will lead onboarding, foster long-term relationships, and serve as the main point of contact to ensure customers derive maximum value from the platform.Duties And ResponsibilitiesGuide customers through the...