Product Technical Specialist

2 days ago

Karachi, Sindh, Pakistan beBeeSupport Full time

Job Summary:

We are seeking a Product Support Analyst to provide exceptional support to our Enterprise & Government Customers using VIDIZMO products and services on various platforms.

The ideal candidate will possess strong communication skills, both written and verbal, and have hands-on experience installing OS, troubleshooting Internet/LAN/WAN, connectivity, browsers, etc.

Key Responsibilities include resolving technical deployment and implementation issues by communicating directly with customers via phone, ticketing system, and remote web meetings.

  • Resolve technical deployment and implementation issues by communicating directly with customers via phone, ticketing system, and remote web meetings.
  • Maintain high customer satisfaction through prompt responses and excellent communication.
  • Ensure SLA compliance for customer-reported tickets by responding promptly and effectively.
  • Assist software testing and product teams as needed.
  • Develop and maintain expertise in VIDIZMO's product suite.
  • Educate customers on VIDIZMO functions and features.
  • Escalate bugs and issues to Tier 2, Tier 3, and Product Engineering teams.
  • Stay informed about upcoming releases, including new features and bug fixes.

Required Skills and Qualifications:

Strong communication skills, both written and verbal, are required. Understanding of Networking, OS, Databases, Browsers, HTML, Cloud/Web Applications is essential.

  • Strong communication skills, both written and verbal.
  • Understanding of Networking, OS, Databases, Browsers, HTML, Cloud/Web Applications.
  • Hands-on experience installing OS, troubleshooting Internet/LAN/WAN, connectivity, browsers, etc.
  • Ability to use illustration tools for network and system diagrams.
  • 2+ years experience in System & Network Administration, Deployment & Implementation of high-availability web applications in complex IT environments.

Benefits:

Benefits include health insurance, maternity cover, paid vacation, car support, referral bonuses, bi-annual increments, provident fund, career growth, and location-based benefits.

Additional Details:

Seniority level: Entry level

Employment type: Full-time

Job function: Other

Industry: IT Services and IT Consulting

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