Customer Care Professional

1 day ago

Model Town Tehsil, Pakistan beBeeCustomerCare Full time $45,000 - $55,000

We are committed to delivering exceptional customer service and care in a dynamic environment.

Key Responsibilities:
  • Contact patients prior to their scheduled appointment to gather complete and accurate information.
  • Enter patient data into the electronic medical record accurately and efficiently.
  • Reschedule patient appointments as required via telephone calls and written notification to patients.
  • Screen and route patient calls to other departments efficiently, ensuring accurate registration, appointment scheduling, and follow-up appointment scheduling in the database.
  • Coordinate messages between patients and physicians, handling consult calls properly and routing them to the correct provider.
Essential Qualifications and Skills:
  • A customer-first mentality is crucial.
  • English proficiency (listening and speaking) is necessary.
  • The ability to work independently and manage time effectively is vital.
  • Excellent patient care and conflict resolution skills are mandatory.
  • Strong organizational skills and attention to detail are required.
  • Punctuality and reliable transportation are essential.
  • Teamwork and collaboration with fellow peers and providers are critical.

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