Current jobs related to Tier 1 and 2 Support Engineer - Karachi, Sindh - EWS Group
-
IT Support Engineer
5 days ago
Karachi, Sindh, Pakistan ARH Global Consultants Full timeARH Global Consultants is looking for an IT Support Engineer for our client.Requirements:Qualification: Bachelors (Preferred in CS)Salary: 30 to 35kEmployment Type: ContractualLocation: KarachiExperience: 1 – 2 Years Desktop Support ExperienceSkills:Desktop and laptop hardware and software troubleshooting skills.Installing and troubleshooting skills of...
-
Senior Genesys Cloud Engineer
1 week ago
Karachi, Sindh, Pakistan ibex Full timeOverviewIbex. is looking for a Senior Genesys Cloud Engineer who will be responsible for supporting global telephony & contact center operations across contact centers. As part of the Genesys cloud team, the engineer's responsibilities include acting as the POC for all contact center solution requests, whether they be questions or problems. The role requires...
-
B2B Relationship Manager
6 days ago
Karachi, Sindh, Pakistan NielsenIQ Full timeAbout the RoleWe are seeking an experienced B2B Relationship Manager to join our team at NielsenIQ. As a key member of our customer success team, you will be responsible for building and maintaining strong relationships with our Tier 1 and Tier 2 customers. Your primary goal will be to understand the customers' needs and goals, and to ensure that they are...
-
Data-Driven Account Executive
6 days ago
Karachi, Sindh, Pakistan NielsenIQ Full timeJob SummaryWe are seeking an experienced Data-Driven Account Executive to join our team at NielsenIQ. As a key member of our customer success team, you will be responsible for working closely with our Tier 1 and Tier 2 customers to understand their needs and goals, and to ensure that they are driving maximum value from our offerings. You will use data and...
-
Strategic Customer Engagement Specialist
6 days ago
Karachi, Sindh, Pakistan NielsenIQ Full timeAbout This OpportunityNielsenIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. We are seeking an experienced Strategic Customer Engagement Specialist to join our team. As a key member of our customer success team, you will be responsible for...
-
Level 1 Call Center IT Support
10 hours ago
Karachi, Sindh, Pakistan Allied Business Machines (Pvt) Ltd Full timeGet AI-powered advice on this job and more exclusive features.Responsibilities:First point of contact for IT issues via phone, email, and chatTroubleshoot and resolve incidents or escalate if neededManage tickets using ServiceNow from detection to resolutionCreate and maintain knowledge articles for known issuesRequirements:1-2 years in Service Desk/Call...
-
Cloud Telephony Specialist
3 days ago
Karachi, Sindh, Pakistan ibex Full timeOverviewIbex is a leading provider of cloud-based telephony solutions. As a Senior Genesys Cloud Engineer, you will play a critical role in supporting global contact center operations across multiple locations. Your responsibilities will include acting as the point of contact for all contact center solution requests, whether they be questions or...
-
Cloud Contact Center Technical Lead
4 days ago
Karachi, Sindh, Pakistan ibex Full timeOverviewIbex. is looking for a skilled Senior Genesys Cloud Engineer to support global telephony & contact center operations across contact centers.The successful candidate will act as the point of contact (POC) for all contact center solution requests, troubleshooting day-to-day operational issues and working closely with technical teams.Key...
-
Network Support Engineer
2 days ago
Karachi, Sindh, Pakistan Digital Bizkart Full timeJob Title: Network Support Engineer & TechnicianJob Summary:We are seeking a skilled Network Support Engineer & Technician to handle fiber deployment, installation, and troubleshooting for broadband and IPTV services. The ideal candidate will have experience in fiber splicing, FAT/ODF management, and network configuration.Key Responsibilities:Install,...
-
Level 1 IT Service Desk Technician
8 hours ago
Karachi, Sindh, Pakistan Allied Business Machines (Pvt) Ltd Full timeJob Summary:We are seeking an experienced Help Desk Professional to join our team at Allied Business Machines (Pvt) Ltd. The successful candidate will provide exceptional customer service and technical support to our clients.Duties and Responsibilities:Provide first-level technical support via phone, email, and chatIdentify and troubleshoot root causes of IT...
-
Technical Support Engineer
4 days ago
Karachi, Sindh, Pakistan Weaves Corporation Limited Full timeWe are seeking an experienced Network Engineer to join our team. As a Network Engineer, you will be responsible for managing, monitoring, and maintaining computer networks and their performance.Your Key Responsibilities:Network AdministrationManage and maintain computer networks and their performance.Install, configure and troubleshoot network...
-
Product/Application Support Engineer
2 weeks ago
Karachi, Sindh, Pakistan Horizon Technologies Full timeOne of Horizon Tech's North American healthcare clients is looking to transform the fertility space. We are looking to support our customer in building digital products for their clinics and customers.We are on a mission to make a global impact on healthcare in North America and as we are growing rapidly, we are looking for a Product Support Engineer to...
-
Service Desk/SOC Support Specialist
1 week ago
Karachi, Sindh, Pakistan EWS Group Full timeService Desk/SOC Support Specialist page is loadedService Desk/SOC Support SpecialistApply locations: PER - Karachi, PKTime type: Full timePosted on: Posted 2 Days AgoJob requisition id: R43250About ContourContour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.As a subsidiary of Constellation Software Inc.,...
-
Technical Support Specialist
5 days ago
Karachi, Sindh, Pakistan ARH Global Consultants Full timeARH Global Consultants is a leading consultancy firm that provides top-notch IT solutions to its clients. We are currently seeking an experienced IT Support Engineer to join our team.Key Responsibilities:Provide technical assistance and support for desktop and laptop hardware and software issues.Install, configure, and troubleshoot desktop, laptop, printing,...
-
CAD Engineer
4 days ago
Karachi, Sindh, Pakistan J. Junaid Jamshed Private Limited Full timeWe are seeking a skilled CAD Engineer to join our team at J. Junaid Jamshed Private Limited. As a CAD Engineer, you will be responsible for creating detailed technical drawings and utilizing computer-aided design (CAD) software to support design engineering projects.Key Responsibilities:Proficiency in Adobe Creative Suite and CAD tools.Minimum of 1-2 years...
-
Technical Support Specialist
2 days ago
Karachi, Sindh, Pakistan EWS Group Full timeJob DescriptionWe are seeking a highly skilled Technical Support Specialist to join our EWS Group team. As a Senior IT Professional, you will be responsible for providing exceptional technical support to our clients, ensuring their issues are resolved promptly and efficiently.Your primary focus will be on troubleshooting and resolving complex technical...
-
Technical Support Engineer
2 weeks ago
Karachi, Sindh, Pakistan Jaldi Full timeJaldi is looking for an ambitious Technical Support Engineer who is passionate about helping customers and solving technical challenges. Jaldi is the fastest and simplest way for SMEs to boost their sales.What we're looking forAs a Technical Support Engineer, you will play a key role in ensuring a seamless experience for our customers by troubleshooting...
-
Technical Support Specialist
4 days ago
Karachi, Sindh, Pakistan Liberty Books & Publishers (Pvt) Ltd Full timeRich experience in handling retail networking systems and POS is required for this role. Handling complex matters related to IT solutions and providing end-to-end user support across inter-departments and retail outlets are key responsibilities.This position involves logging and processing support calls, installing and configuring computer hardware and...
-
Sales Engineering Professional
5 days ago
Karachi, Sindh, Pakistan Akbar Ali & Sons Full timeAkbar Ali & Sons is a leading organization in the industry, and we are looking for a Sales Engineer to join our team. The ideal candidate will have a strong background in mechanical, Mechatronics, electrical, or electronics engineering and excellent communication skills.The Sales Engineer will be responsible for developing and implementing sales strategies,...
-
IT Support Specialist
8 hours ago
Karachi, Sindh, Pakistan Allied Business Machines (Pvt) Ltd Full timeJob Description:This is an exciting opportunity to join Allied Business Machines (Pvt) Ltd as a Level 1 Call Center IT Support representative. As a key member of our IT support team, you will be responsible for providing timely and effective support to customers via phone, email, and chat.Key Responsibilities:Troubleshoot and resolve IT incidents or escalate...
Tier 1 and 2 Support Engineer
1 week ago
Join us at EWS Group as we continue to grow and expand our services. We're seeking a highly skilled Service Desk/SOC Support Specialist to join our dynamic team, providing comprehensive support to our customers and driving business success.
About the Job:
In this exciting position, you'll be responsible for delivering exceptional customer service, handling a diverse range of incidents and requests, and collaborating with our SecOps team to ensure seamless IT operations.
Your Key Responsibilities Will Include:
- Providing prompt and courteous support to our end users via multiple communication channels
- Working closely with IT support teams, SecOps, and senior analysts to resolve issues and improve processes
- Contributing to knowledge sharing and process improvement initiatives, developing and updating service desk SOPs
About You:
We're looking for a dedicated professional with a passion for technical problem-solving, customer service excellence, and teamwork. If you possess experience with Microsoft 365, Exchange Online administration, and Azure Entra ID Administration, that would be a significant advantage.
The Ideal Candidate:
- Must be able to handle duties outlined in the job description with minimal training
- Proven record of delivering high-quality customer service in a technical support role
- Strong technical skills, with a focus on Windows 10/11 OS, Microsoft 365 applications, and cloud services
Benefits:
- Market-leading salary
- Medical coverage – self & dependents
- Parents' medical coverage
- Provident fund
- Employee performance-based bonuses
