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Global Genesys Solutions Expert
5 days ago
We are looking for a highly skilled Senior Genesys Cloud Engineer to support the operation of our contact centers worldwide. The ideal candidate will have a strong background in Genesys Solutions and excellent leadership skills.
Key Responsibilities- Serve as the primary point of contact for daily Genesys cloud issues and concerns.
- Support Genesys Operations as Tier-2 and Tier-3, resolving complex issues related to Genesys and its integrated platforms.
- Perform telephony, contact center, and solution administration according to standard procedures, meeting service level targets.
- Conduct daily, weekly, and monthly Genesys system performance checks to maintain optimal system functioning.
- Maintain accurate system and client documentation, ensuring transparency and efficiency.
- 1-4+ years of experience in the contact center industry, with a minimum of 2-3 years of experience in any other telephony platform.
- Minimum 1-4 years of experience working with Genesys Solutions as an administrator.
- Strong analytical skills and problem-solving capabilities.
- Excellent case management skills and ability to work independently.
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Genesys Cloud Solutions Architect
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Karachi, Sindh, Pakistan ibex Full timeWe are looking for an experienced Senior Genesys Cloud Engineer to join our team at ibex. This role will require the ability to act as the primary point of contact for all contact center solution requests, including questions and problems.Key ResponsibilitiesActing as the POC for daily Genesys cloud issues and concerns, collaborating with cross-functional...
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Karachi, Sindh, Pakistan ibex Full timeiBEX is seeking a highly skilled Senior Genesys Cloud Engineer to support our global telephony and contact center operations. As the primary point of contact for all contact center solution requests, this role will require strong technical expertise, excellent communication skills, and the ability to work collaboratively across functional teams.Job...
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Genesys Cloud Engineer
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Genesys Cloud Engineer
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Karachi, Sindh, Pakistan ibex Full timeAs a Senior Genesys Cloud Engineer at ibex, you will play a critical role in ensuring the smooth operation of our global telephony and contact center infrastructure. Key responsibilities include acting as the primary point of contact for all contact center solution requests, supporting Genesys Operations, and performing system administration...
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