Global Genesys Solutions Expert

5 days ago


Karachi, Sindh, Pakistan UNAVAILABLE Full time
Position Overview

We are looking for a highly skilled Senior Genesys Cloud Engineer to support the operation of our contact centers worldwide. The ideal candidate will have a strong background in Genesys Solutions and excellent leadership skills.

Key Responsibilities
  • Serve as the primary point of contact for daily Genesys cloud issues and concerns.
  • Support Genesys Operations as Tier-2 and Tier-3, resolving complex issues related to Genesys and its integrated platforms.
  • Perform telephony, contact center, and solution administration according to standard procedures, meeting service level targets.
  • Conduct daily, weekly, and monthly Genesys system performance checks to maintain optimal system functioning.
  • Maintain accurate system and client documentation, ensuring transparency and efficiency.
Requirements
  • 1-4+ years of experience in the contact center industry, with a minimum of 2-3 years of experience in any other telephony platform.
  • Minimum 1-4 years of experience working with Genesys Solutions as an administrator.
  • Strong analytical skills and problem-solving capabilities.
  • Excellent case management skills and ability to work independently.


  • Karachi, Sindh, Pakistan ibex Full time

    We are looking for an experienced Senior Genesys Cloud Engineer to join our team at ibex. This role will require the ability to act as the primary point of contact for all contact center solution requests, including questions and problems.Key ResponsibilitiesActing as the POC for daily Genesys cloud issues and concerns, collaborating with cross-functional...


  • Karachi, Sindh, Pakistan ibex Full time

    iBEX is seeking a highly skilled Senior Genesys Cloud Engineer to support our global telephony and contact center operations. As the primary point of contact for all contact center solution requests, this role will require strong technical expertise, excellent communication skills, and the ability to work collaboratively across functional teams.Job...


  • Karachi, Sindh, Pakistan UNAVAILABLE Full time

    OverviewWe are seeking a skilled Genesys Cloud Engineer to support the operation of our Central Genesys cloud/telephony system. In this role, you will serve as the primary point of contact for all telephony inquiries or issues.Key ResponsibilitiesConfigure and deploy the Genesys cloud contact center solution.Serve as the primary point of contact for daily...


  • Karachi, Sindh, Pakistan ibex Full time

    Job DescriptionWe are seeking an experienced professional to join our team as a Genesys Cloud Engineer. As a key member of our Central Genesys cloud/telephony operations, you will be responsible for supporting contact centers across the globe.Key ResponsibilitiesConfigure, deploy, and maintain the Genesys cloud contact center solution.Provide Tier-2 and...


  • Karachi, Sindh, Pakistan UNAVAILABLE Full time

    Key QualificationsTo be successful in this role, you will need to have a strong understanding of telecommunication principles, including VoIP, SIP, and Contact Centers as a Service model. You will also need excellent time management and multitasking skills, effective communication abilities, and problem-solving skills to diagnose and resolve technical issues...


  • Karachi, Sindh, Pakistan UNAVAILABLE Full time

    About UsAt Ibex, we are dedicated to providing exceptional support for our customers. As a Senior Genesys Cloud Engineer, you will play a crucial role in achieving this goal by ensuring the smooth operation of our contact centers worldwide.Key ResponsibilitiesServe as the primary point of contact for daily Genesys cloud issues and concerns.Support Genesys...


  • Karachi, Sindh, Pakistan ibex Full time

    At ibex, we are seeking a skilled Senior Genesys Cloud Engineer to join our team of experts in supporting global telephony and contact center operations. As part of the Genesys cloud team, this role will serve as the primary point of contact for all contact center solution requests.About the RoleThis position will be responsible for acting as the Point of...


  • Karachi, Sindh, Pakistan UNAVAILABLE Full time

    Key AccountabilitiesAs a Genesys Cloud Engineer, your key accountabilities will include configuring and deploying the Genesys cloud contact center solution, supporting Telephony Operations as Tier-2 and Tier-3, troubleshooting day-to-day operational issues related to Genesys cloud and its integrated platforms, coordinating multiple tasks or problems with...


  • Karachi, Sindh, Pakistan UNAVAILABLE Full time

    OverviewIbex is a global organization seeking an experienced Senior Genesys Cloud Engineer to support the seamless operation of contact centers worldwide.ResponsibilitiesThe ideal candidate will serve as the primary point of contact for daily Genesys cloud issues and concerns, ensuring timely resolutions and excellent customer satisfaction.Supporting Genesys...


  • Karachi, Sindh, Pakistan Innovatech Solutions Full time

    Innovatech Solutions is a multi-skilled digital consultant and solution provider with a highly competent workforce and strong global presence since 2016.We adopt a competent global delivery model in providing value-based solutions.The ideal candidate will have a passion for delivering exceptional customer experiences and driving revenue growth through...


  • Karachi, Sindh, Pakistan ibex Full time

    About ibexibex is a dynamic company that provides innovative solutions for the modern workplace. Our team of experts is dedicated to delivering exceptional results and pushing the boundaries of what is possible in the world of telecommunications and contact center solutions.Job SummaryWe are seeking a highly skilled Genesys Cloud Engineer to join our team....


  • Karachi, Sindh, Pakistan ibex Full time

    About the RoleThe ideal candidate will have a strong understanding of telecommunication principles, including VoIP, SIP, and Contact Centers as a Service model. This role requires excellent time management and multi-tasking skills, as well as strong communication abilities and problem-solving skills to diagnose and resolve technical issues related to Genesys...


  • Karachi, Sindh, Pakistan Vertex Global Solutions Full time

    Vertex Global Solutionsis a leading IT solutions services company seeking a highly motivated and skilled Chat Sales Executive to join our sales team. This is an excellent opportunity to grow your career in a dynamic and collaborative work environment that values ongoing training and development opportunities, competitive compensation packages, and career...


  • Karachi, Sindh, Pakistan IT Global Experts Full time

    At IT Global Experts, we seek an experienced IT sales professional to drive business growth. The ideal candidate will possess excellent communication skills, enabling them to convey the value proposition of our IT products.Job DescriptionThis role involves:Building relationships with customers to understand their business needs and preferences.Utilizing...


  • Karachi, Sindh, Pakistan IT Global Experts Full time

    IT Global Experts is seeking a highly motivated IT sales professional to contribute to our organization's success. The ideal candidate will possess excellent communication and problem-solving skills, enabling them to effectively engage with customers and colleagues.Key ResponsibilitiesThis role involves:Building relationships with customers to understand...


  • Karachi, Sindh, Pakistan ibex Full time

    As a Senior Genesys Cloud Engineer at ibex, you will play a critical role in ensuring the smooth operation of our global telephony and contact center infrastructure. Key responsibilities include acting as the primary point of contact for all contact center solution requests, supporting Genesys Operations, and performing system administration...


  • Karachi, Sindh, Pakistan Expert Thaller Full time

    Job Overview:We are seeking a highly skilled and motivated Junior Expert to join our team at Expert Thaller. The successful candidate will be responsible for various tasks and projects within the organization.Key Responsibilities:Conduct research and analysis on various topics related to the organization's mandate, utilizing expertise to inform strategic...

  • Sales Expert

    3 days ago


    Karachi, Sindh, Pakistan EMB Expert Full time

    At EMB Expert, we're looking for a talented Sales Specialist to join our team.Job Overview:Reinvigorate the IT services industry with your exceptional sales skills and passion for innovation.Key Responsibilities:Forge meaningful connections with prospective clients, driving business growth through strategic relationships.Develop and promote tailored IT...


  • Karachi, Sindh, Pakistan Trustmarq Global Services Full time

    About the Role: As a Senior Kotlin Expert at Trustmarq Global Services, you will be working closely with our development team to provide expert guidance on mobile application architecture, including MVVM, Clean Architecture, and dependency injection frameworks. This is a fractional role requiring only a few hours per week, making it perfect for an...


  • Karachi, Sindh, Pakistan EMB Expert Full time

    Job Title: Sales Executive**Job Description Overview:**As a Sales Executive at EMB Expert, you will play a vital role in driving business growth by identifying new sales opportunities, building and maintaining strong client relationships, and promoting our IT services to businesses. Your primary focus will be on understanding client needs and offering...