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Telephony Solutions Specialist
6 days ago
The ideal candidate will have a strong understanding of telecommunication principles, including VoIP, SIP, and Contact Centers as a Service model. This role requires excellent time management and multi-tasking skills, as well as strong communication abilities and problem-solving skills to diagnose and resolve technical issues related to Genesys Cloud platform configuration, performance, and integrations.
Responsibilities- Configure and deploy the Genesys cloud contact center solution.
- Provide support for Telephony Operations, including troubleshooting and resolving day-to-day operational issues.
- Collaborate with cross-functional teams to ensure successful implementation and operation of Genesys Cloud solution.
- Expand knowledge and support multiple platforms as per job requirements.
- Participate in Telephony Projects and fulfill relevant project roles as assigned.
- Meet project milestones and deadlines, submitting daily and weekly status reports for ongoing projects.
- Close tickets accurately and provide detailed information.
- Generate required reports from various systems.
- Bachelor's degree in Engineering, IT, or Telecom.
- Certification or training in Genesys cloud is preferred.
- Addition courses in Telephony/VoIP are a plus.
- Conceptual understanding of telecommunication principles, including VoIP, SIP, and Contact Centers as a Service model.
- Excellent time management and multi-tasking skills.
- Strong communication abilities and problem-solving skills.
- Availability to work any time of day and any day of the week, with most work being done at night.
- Williness to adapt to new technologies, tools, and methodologies in the rapidly evolving field of telecommunications and contact center solutions.
- Proactive in seeking opportunities for continuous learning and skill development.
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