Senior Contact Center Operations Manager

Job SummaryWe are seeking an experienced Senior Genesys Cloud Engineer to join our team. The ideal candidate will have a strong background in Genesys Solutions and excellent analytical skills.Key ResponsibilitiesServe as the primary point of contact for daily Genesys cloud issues and concerns.Support Genesys Operations as Tier-2 and Tier-3, resolving complex...

Key Job ResponsibilitiesThe Contact Center Supervisor will manage daily operations, supervise a team of administrators, and ensure seamless communication with clients. Key responsibilities include:Primary Duties:Manage contact center operations and ensure high-quality service deliverySupervise a team of administrators and provide coaching and guidance as...

About the JobThis is an exciting opportunity to join our team as a Genesys Cloud Engineer. As a key member of our Central Genesys cloud/telephony operations, you will be responsible for supporting contact centers across the globe. We are looking for a highly skilled professional with a strong background in telecommunication principles, including VoIP, SIP,...

Key QualificationsTo be successful in this role, you will need to have a strong understanding of telecommunication principles, including VoIP, SIP, and Contact Centers as a Service model. You will also need excellent time management and multitasking skills, effective communication abilities, and problem-solving skills to diagnose and resolve technical issues...

About the RoleWe are looking for an experienced Customer Service Supervisor to join our team at Aga Khan University Hospital's Contact Center.The successful candidate will be responsible for leading the Contact Center team, ensuring they deliver exceptional customer service and achieve performance targets.Main Responsibilities:Leadership: Coach the Contact...

About the RoleThe Call Center Manager will manage day-to-day operations, lead and motivate a team of administrators, develop efficient workflows, and collaborate with senior management to achieve business objectives.Main Responsibilities:Oversee call center operations and implement effective processesLead and motivate a team of administrators to achieve...

OverviewIbex is a global organization seeking an experienced Senior Genesys Cloud Engineer to support the seamless operation of contact centers worldwide.ResponsibilitiesThe ideal candidate will serve as the primary point of contact for daily Genesys cloud issues and concerns, ensuring timely resolutions and excellent customer satisfaction.Supporting Genesys...

Company Overviewe-BizSoft, a leader in IT infrastructure solutions, is seeking a Data Center Operations Manager to oversee its data center operations and design teams.This role involves managing the planning, implementation, and maintenance of e-BizSoft's hosting and network infrastructure operations.Responsibilities:Overseeing data center operations,...

Our Team at E-SquareJob DescriptionSenior Call Center Operations ManagerWe are seeking a seasoned Senior Call Center Operations Manager to lead our inbound call center team and ensure that all aspects of customer experience meet and exceed expectations.ResponsibilitiesDevelop and implement effective call center strategies to drive performance and...

About E-Square:E-Square is a leading group of companies that has recently experienced significant growth and diversified into a new contact center business.We offer a range of career development opportunities for senior finance professionals who are looking to join a dynamic and rapidly expanding organization.Job Requirements:CA/CPA/MBA finance qualified...

Key Highlights: Drive sales growth through strategic partnerships and customer relationships.Maintain strong relationships with clients and stakeholders through exceptional customer service.Provide expert product knowledge and tailored recommendations to meet customers' needs.Develop and deliver compelling sales presentations that showcase our products and...

About E-SquareOverviewE-Square is a leading provider of customer experience solutions, dedicated to delivering exceptional service and support to our clients.Job DescriptionKey ResponsibilitiesDevelop and implement effective call center strategies to drive performance and excellence.Lead analytical efforts to identify root causes of problems and develop...

At Salaf Foods, we are seeking a strong-willed individual to lead our call center operations as a Trainee Call Center Manager. As a key member of our team, you will be responsible for processing food orders and developing your own team.We start with a single seat and plan to expand it to up to 10 seats in the coming months. Initially, this will be an inbound...

Job DescriptionAs a Genesys Cloud Engineer, you will be responsible for supporting the operation of our Central Genesys cloud/telephony system. This includes configuring and deploying the Genesys cloud contact center solution, serving as the primary point of contact for daily telephony issues and concerns, and supporting Telephony Operations as Tier-2 and...

At ibex, we are seeking a skilled Senior Genesys Cloud Engineer to join our team of experts in supporting global telephony and contact center operations. As part of the Genesys cloud team, this role will serve as the primary point of contact for all contact center solution requests.About the RoleThis position will be responsible for acting as the Point of...

Company Overview: Riuman International is a global company that provides exceptional customer service and support to clients worldwide.Our company culture values teamwork, innovation, and continuous improvement. We offer a safe and pleasant work environment, a state-of-the-art office facility, and a supportive senior team leader.Job Description:Provide...

iBEX is seeking a highly skilled Senior Genesys Cloud Engineer to support our global telephony and contact center operations. As the primary point of contact for all contact center solution requests, this role will require strong technical expertise, excellent communication skills, and the ability to work collaboratively across functional teams.Job...

Company Overview:ibex. Pakistan is a leading company that specializes in providing innovative solutions for data center operations.Our team is passionate about delivering high-quality services and products that meet the evolving needs of our clients.As a key member of our Data Center Operations team, you will have the opportunity to contribute to our mission...

Position OverviewWe are looking for a highly skilled Senior Genesys Cloud Engineer to support the operation of our contact centers worldwide. The ideal candidate will have a strong background in Genesys Solutions and excellent leadership skills.Key ResponsibilitiesServe as the primary point of contact for daily Genesys cloud issues and concerns.Support...

About UsAt Ibex, we are dedicated to providing exceptional support for our customers. As a Senior Genesys Cloud Engineer, you will play a crucial role in achieving this goal by ensuring the smooth operation of our contact centers worldwide.Key ResponsibilitiesServe as the primary point of contact for daily Genesys cloud issues and concerns.Support Genesys...