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Genesys Cloud Support Specialist
5 days ago
At Ibex, we are dedicated to providing exceptional support for our customers. As a Senior Genesys Cloud Engineer, you will play a crucial role in achieving this goal by ensuring the smooth operation of our contact centers worldwide.
Key Responsibilities- Serve as the primary point of contact for daily Genesys cloud issues and concerns.
- Support Genesys Operations as Tier-2 and Tier-3, resolving complex issues related to Genesys and its integrated platforms.
- Perform telephony, contact center, and solution administration according to standard procedures, meeting service level targets.
- Conduct daily, weekly, and monthly Genesys system performance checks to maintain optimal system functioning.
- Maintain accurate system and client documentation, ensuring transparency and efficiency.
- 1-4+ years of experience in the contact center industry, with a minimum of 2-3 years of experience in any other telephony platform.
- Minimum 1-4 years of experience working with Genesys Solutions as an administrator.
- Strong analytical skills and problem-solving capabilities.
- Excellent case management skills and ability to work independently.
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Genesys Cloud Engineer
5 days ago
Karachi, Sindh, Pakistan UNAVAILABLE Full timeOverviewWe are seeking a skilled Genesys Cloud Engineer to support the operation of our Central Genesys cloud/telephony system. In this role, you will serve as the primary point of contact for all telephony inquiries or issues.Key ResponsibilitiesConfigure and deploy the Genesys cloud contact center solution.Serve as the primary point of contact for daily...
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Genesys Cloud Engineer
5 days ago
Karachi, Sindh, Pakistan ibex Full timeJob DescriptionWe are seeking an experienced professional to join our team as a Genesys Cloud Engineer. As a key member of our Central Genesys cloud/telephony operations, you will be responsible for supporting contact centers across the globe.Key ResponsibilitiesConfigure, deploy, and maintain the Genesys cloud contact center solution.Provide Tier-2 and...
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Genesys Cloud Solutions Architect
5 days ago
Karachi, Sindh, Pakistan ibex Full timeWe are looking for an experienced Senior Genesys Cloud Engineer to join our team at ibex. This role will require the ability to act as the primary point of contact for all contact center solution requests, including questions and problems.Key ResponsibilitiesActing as the POC for daily Genesys cloud issues and concerns, collaborating with cross-functional...
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Karachi, Sindh, Pakistan ibex Full timeiBEX is seeking a highly skilled Senior Genesys Cloud Engineer to support our global telephony and contact center operations. As the primary point of contact for all contact center solution requests, this role will require strong technical expertise, excellent communication skills, and the ability to work collaboratively across functional teams.Job...
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Global Genesys Solutions Expert
5 days ago
Karachi, Sindh, Pakistan UNAVAILABLE Full timePosition OverviewWe are looking for a highly skilled Senior Genesys Cloud Engineer to support the operation of our contact centers worldwide. The ideal candidate will have a strong background in Genesys Solutions and excellent leadership skills.Key ResponsibilitiesServe as the primary point of contact for daily Genesys cloud issues and concerns.Support...
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Cloud Telephony Engineer
5 days ago
Karachi, Sindh, Pakistan ibex Full timeAt ibex, we are seeking a skilled Senior Genesys Cloud Engineer to join our team of experts in supporting global telephony and contact center operations. As part of the Genesys cloud team, this role will serve as the primary point of contact for all contact center solution requests.About the RoleThis position will be responsible for acting as the Point of...
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Cloud Telephony Deployment Professional
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Karachi, Sindh, Pakistan UNAVAILABLE Full timeKey AccountabilitiesAs a Genesys Cloud Engineer, your key accountabilities will include configuring and deploying the Genesys cloud contact center solution, supporting Telephony Operations as Tier-2 and Tier-3, troubleshooting day-to-day operational issues related to Genesys cloud and its integrated platforms, coordinating multiple tasks or problems with...
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Cloud Telephony Operations Manager
5 days ago
Karachi, Sindh, Pakistan UNAVAILABLE Full timeOverviewIbex is a global organization seeking an experienced Senior Genesys Cloud Engineer to support the seamless operation of contact centers worldwide.ResponsibilitiesThe ideal candidate will serve as the primary point of contact for daily Genesys cloud issues and concerns, ensuring timely resolutions and excellent customer satisfaction.Supporting Genesys...
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Cloud Contact Center Administrator
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Karachi, Sindh, Pakistan ibex Full timeAbout the JobThis is an exciting opportunity to join our team as a Genesys Cloud Engineer. As a key member of our Central Genesys cloud/telephony operations, you will be responsible for supporting contact centers across the globe. We are looking for a highly skilled professional with a strong background in telecommunication principles, including VoIP, SIP,...
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Telephony Operations Specialist
5 days ago
Karachi, Sindh, Pakistan UNAVAILABLE Full timeJob DescriptionAs a Genesys Cloud Engineer, you will be responsible for supporting the operation of our Central Genesys cloud/telephony system. This includes configuring and deploying the Genesys cloud contact center solution, serving as the primary point of contact for daily telephony issues and concerns, and supporting Telephony Operations as Tier-2 and...
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Associate Cloud Operations Professional
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Karachi, Sindh, Pakistan ibex Full timeAbout ibexibex is a dynamic company that provides innovative solutions for the modern workplace. Our team of experts is dedicated to delivering exceptional results and pushing the boundaries of what is possible in the world of telecommunications and contact center solutions.Job SummaryWe are seeking a highly skilled Genesys Cloud Engineer to join our team....
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Telephony Solutions Specialist
5 days ago
Karachi, Sindh, Pakistan ibex Full timeAbout the RoleThe ideal candidate will have a strong understanding of telecommunication principles, including VoIP, SIP, and Contact Centers as a Service model. This role requires excellent time management and multi-tasking skills, as well as strong communication abilities and problem-solving skills to diagnose and resolve technical issues related to Genesys...
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Senior Contact Center Administrator
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Karachi, Sindh, Pakistan UNAVAILABLE Full timeJob SummaryWe are seeking an experienced Senior Genesys Cloud Engineer to join our team. The ideal candidate will have a strong background in Genesys Solutions and excellent analytical skills.Key ResponsibilitiesServe as the primary point of contact for daily Genesys cloud issues and concerns.Support Genesys Operations as Tier-2 and Tier-3, resolving complex...
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Contact Center Solutions Expert
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Karachi, Sindh, Pakistan UNAVAILABLE Full timeKey QualificationsTo be successful in this role, you will need to have a strong understanding of telecommunication principles, including VoIP, SIP, and Contact Centers as a Service model. You will also need excellent time management and multitasking skills, effective communication abilities, and problem-solving skills to diagnose and resolve technical issues...
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IT Support Specialist
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Application Support Specialist
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Cloud Infrastructure Specialist
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Cloud Engineering Specialist
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Network Support Specialist
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