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Contact Center Solutions Expert
6 days ago
To be successful in this role, you will need to have a strong understanding of telecommunication principles, including VoIP, SIP, and Contact Centers as a Service model. You will also need excellent time management and multitasking skills, effective communication abilities, and problem-solving skills to diagnose and resolve technical issues related to Genesys Cloud platform configuration, performance, and integrations.
Responsibilities- Configure and deploy the Genesys cloud contact center solution.
- Support Telephony Operations as Tier-2 and Tier-3.
- Troubleshoot day-to-day operational issues related to Genesys cloud and its integrated platforms.
- Coordinate multiple tasks or problems with other teams globally.
- Evaluate and resolve issues within SLA boundaries.
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Cloud Contact Center Administrator
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Senior Contact Center Operations Manager
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Senior Contact Center Administrator
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Karachi, Sindh, Pakistan UNAVAILABLE Full timeJob SummaryWe are seeking an experienced Senior Genesys Cloud Engineer to join our team. The ideal candidate will have a strong background in Genesys Solutions and excellent analytical skills.Key ResponsibilitiesServe as the primary point of contact for daily Genesys cloud issues and concerns.Support Genesys Operations as Tier-2 and Tier-3, resolving complex...
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Contact Center Supervisor Role
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Cloud Telephony Engineer
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Telephony Solutions Specialist
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