Contact Center Solutions Expert

6 days ago


Karachi, Sindh, Pakistan UNAVAILABLE Full time
Key Qualifications

To be successful in this role, you will need to have a strong understanding of telecommunication principles, including VoIP, SIP, and Contact Centers as a Service model. You will also need excellent time management and multitasking skills, effective communication abilities, and problem-solving skills to diagnose and resolve technical issues related to Genesys Cloud platform configuration, performance, and integrations.

Responsibilities
  • Configure and deploy the Genesys cloud contact center solution.
  • Support Telephony Operations as Tier-2 and Tier-3.
  • Troubleshoot day-to-day operational issues related to Genesys cloud and its integrated platforms.
  • Coordinate multiple tasks or problems with other teams globally.
  • Evaluate and resolve issues within SLA boundaries.


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