Customer Excellence Ambassador
1 day ago
Kuehne & Nagel Logistics requires a Customer Excellence Ambassador to join our Air Logistics team.
About the PositionThis key role involves driving customer operational excellence by ensuring all agreed processes are followed by Customer Care teams and customer expectations are well understood before commencing operations.
Main Responsibilities- Working closely with internal stakeholders to focus on key objectives.
- Participating in customer implementation and onboarding processes to ensure a deep understanding of customer expectations and agreed processes.
- Acting as a bridge between the CCL team and customer to fulfill customer requirements while representing our interests.
- Contributing to the development of standard operating procedures (SOP) and key reporting structures to ensure service delivery monitoring and improvement.
- Initiating report automation where possible to ensure accuracy, consistency and timeliness.
- Organizing and leading customer reviews to identify opportunities for improvement.
A degree and 6-8 years of relevant experience are required for this role.
Strong operational skills and knowledge of processes and guidelines are essential for success.
Excellent stakeholder and customer relationship management skills are necessary for delivering excellent customer service.
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Territory Sales Excellence Manager
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CX Operations Manager
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