Customer Experience Director
2 weeks ago
We are seeking a seasoned Customer Experience Director to spearhead our customer service operations. The ideal candidate will maintain exceptional service standards, oversee daily activities, and drive target achievement with the team. This role involves leadership of operations, team management, training, and customer interaction across various communication platforms.
Main Responsibilities:- Lead Service Operations: Manage day-to-day customer service activities, including team rosters, workflow optimization, and target achievement.
- Ensure Quality Excellence: Implement QA processes, monitor team performance, and ensure adherence to service standards.
- Achieve Key Performance Indicators: Ensure all teams meet their KPIs and are on track. Also responsible for managing lagging KPIs.
- Resolve Complex Complaints: Resolve complex customer complaints and conflicts effectively to maintain customer satisfaction.
- Train & Develop Team: Conduct training sessions, update documentation, and ensure team readiness for handling diverse scenarios.
- Oversee Communication Channels: Manage customer interactions on Intercom and Unifonic, ensuring timely and accurate responses.
- Analyze Performance Data: Maintain documentation and analyze data to improve processes and identify growth opportunities.
- Masters or Bachelors complete degree.
- 3+ years of experience in customer service or a similar role and lead a team of 20+ people.
- Proficiency in using customer communications.
- Strong organizational and conflict-resolution skills.
- Excellent verbal and written communication abilities.
- Proven ability to motivate and manage teams towards achieving goals.
- Data analytics, Excel, or SQL skills.
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Customer Experience Director
1 week ago
Lahore, Punjab, Pakistan Taj Corporation Full timeCustomer Experience Director Job DescriptionTaj Corporation seeks a highly skilled Customer Experience Director to lead the customer experience initiatives at our Super Mart. The ideal candidate will have a strong background in customer service and retail management, with a proven track record of driving sales growth and improving customer...
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Client Experience Director
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Product Experience Director
2 weeks ago
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Customer Service Representative
1 week ago
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Customer Experience Manager
1 week ago
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Dispatcher / Customer Service Executive
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Client Experience Director
2 weeks ago
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Customer Experience Director
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Customer Engagement Director
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Senior Customer Experience Director
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Customer Service Director
14 hours ago
Lahore, Punjab, Pakistan beBee Careers Full timeAbout UsWe are a dynamic retail organization committed to delivering exceptional customer experiences. As a customer service director, you will play a key role in driving business growth through effective customer service and sales strategies.Key ResponsibilitiesCustomer Service Strategy: Develop and implement customer service strategies to improve customer...
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Customer Service Director
1 week ago
Lahore, Punjab, Pakistan Cheese Engine Full timeAbout UsCheese Engine is a dynamic and growing company that prides itself on delivering exceptional customer service and quality products. We are looking for a talented Customer Service Director to join our team and help us maintain our high standards.Key ResponsibilitiesTeam Leadership: You will lead a team of customer-facing staff, ensuring they have the...
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Director of Customer Loyalty Initiatives
2 weeks ago
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Senior Customer Service Director
1 week ago
Lahore, Punjab, Pakistan Next Age Technologies (Pvt) Ltd Full timeJob DescriptionWe are seeking an experienced Senior Customer Service Director to lead our customer service team at Next Age Technologies (Pvt) Ltd. The ideal candidate will have a strong background in contact management and excellent leadership skills.Duties and ResponsibilitiesForecast call volumes and adjust staffing levels accordinglyMaintain the call...
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Customer Service Director
2 days ago
Lahore, Punjab, Pakistan HNS Global Outsourcing Private Limited Full timeWe are looking for a seasoned Customer Service Director to join our team at HNS Global Outsourcing Private Limited in Bahria Town Lahore. As a key member of our leadership team, you will be responsible for leading our contact centre operations and driving business growth.ResponsibilitiesLead the daily activities of the contact centre, including staff...
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Customer Experience Manager
1 week ago
Lahore, Punjab, Pakistan Vanilla by Hafsa Zulfiqar Full timeWe're seeking a customer experience manager to oversee our social media presence and ensure a seamless customer experience.Key ResponsibilitiesTake charge of our social media platforms, ensuring they're up-to-date and engaging.Develop and implement strategies to improve customer satisfaction and loyalty.Collaborate with our delivery service team to ensure...
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Customer Experience Associate
2 weeks ago
Lahore, Punjab, Pakistan LiveChat World Wide Full timeLiveChat World Wide Job OpportunityWe are seeking a highly skilled and dedicated Customer Experience Specialist to join our team. As a Customer Experience Specialist, you will play a vital role in delivering exceptional customer service and support.About the RoleThis is an exciting opportunity to work with a global leader in the live chat industry. As a...
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Customer Experience Manager
4 hours ago
Lahore, Punjab, Pakistan beBee Careers Full timeCustomer Experience ManagerWe are seeking an experienced Customer Experience Manager to lead our sales team and drive customer satisfaction. The ideal candidate will have a strong background in sales and customer service and a passion for delivering exceptional customer experiences.Key Responsibilities:Lead and manage the sales team to achieve sales...
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Customer Experience Liaison
1 week ago
Lahore, Punjab, Pakistan TozCall Full timeAbout the JobJoin TozCall as a Customer Experience Liaison and play a vital role in shaping our customers' experience. Your responsibilities will include configuring and troubleshooting our product to resolve customer technical issues.As a key member of our team, you will work closely with internal teams to ensure timely resolution of customer complaints,...
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Employee Experience Director
23 hours ago
Lahore, Punjab, Pakistan Xcentric Services | Web & App Development Company | Software Development | React App Development Full timeXcentric Services invites applications for the position of Employee Experience Director to join our dynamic HR team.Key Responsibilities:Maintaining a smooth onboarding process to ensure new employees are integrated into the team efficiently.Developing and monitoring overall HR strategies, systems, tactics, and procedures across the organization.Carrying out...