Global CX Operations Manager

About UsCoinbase is committed to providing the most trusted and value-added customer support in Web3. Our Customer Experience (CX) organization is dedicated to eliminating customer pain points, empowering our global user base via self-service and automation, and optimizing customer support interactions to create an effortless experience.As an Operations...

Job DescriptionAt Coinbase, we are on a mission to increase economic freedom in the world. As an Operations Manager of Support Operations, you will play a pivotal role in driving our customer experience strategy forward.You will lead a global team of Customer Experience (CX) managers and oversee more than 150 frontline customer support agents. Your primary...

ResponsibilitiesHire and lead a global team of Customer Experience (CX) managers, and oversee more than 150 frontline customer support agentsDevelop CX metrics/KPIs, establish reporting mechanisms, and consistently monitor and deliver results at the team and agent levelLead complex projects and operational process improvement initiatives using Kaizen and...

Company Overview:Qualcomm Technologies, Inc is a leading technology company that designs and manufactures advanced semiconductor products. The company's global accounting operations play a crucial role in managing the company's finances and ensuring compliance with regulatory requirements.Job Summary:We are seeking an experienced finance professional to lead...

As an Operations Manager for Customer Experience, you will spearhead efforts to streamline operations and enhance customer satisfaction.Main Responsibilities:Develop and implement operational strategiesApply Lean Six Sigma methodologies to optimize processesLead complex projects to drive performance enhancementsFoster a customer-obsessed team...

RequirementsOur ideal candidate will have:12+ years experience managing multi-level CX Operations teams, 3+ years experience managing operations in a volatile/hyper-growth environmentStrong problem-solving skills; adept at frequent context switching; autonomous operator; able to work on multiple projects at onceEmotionally intelligent – can easily gain...

Coinbase is searching for an experienced professional to serve as Strategic Support Operations Lead.Primary Responsibilities:Design and execute operational strategies to enhance customer satisfactionUtilize process improvement methodologies to optimize operationsLead cross-functional projects to drive performance improvementsDevelop a high-performing team...

About the RoleCoinbase's Customer Experience (CX) organization plays a critical role in achieving our vision. As a Compliance QA Analyst III, you'll be part of this high-functioning team, working closely with passionate QA analysts to review TMS cases and ensure they're completed in line with regulatory and policy requirements.You'll work collaboratively...

Job DescriptionThe Chief of Staff to the India Global Business Services (GBS) Leader will play a critical role in shaping the future of our Global Business Services and Hyderabad Capability Center.Responsibilities include:Developing, implementing, and monitoring strategic initiatives that align with organizational goals for the Hyderabad site.Leading the...

At Qualcomm Technologies, Inc., we are seeking a talented Global Network Operations Professional to join our team. This position is a key component of our global network infrastructure, ensuring seamless connectivity across our international locations.Job DescriptionThis role involves collaborating with various stakeholders to resolve complex network-related...

Job Summary:The Global Release Operations Manager will play a vital role in supporting the Technology PMO Lead in driving the WBD S4 ERP implementation forward. This position will be responsible for overseeing international releases, managing risks and issues, and facilitating communication between teams and stakeholders.Key Responsibilities:Assist in...

Global Presentation ManagerWe are seeking a highly skilled Global Presentation Manager to join our team at Qualcomm Technologies, Inc. As a key member of the Finance and Accounting Operations team, you will be responsible for creating high-quality presentations that effectively communicate financial information to senior leadership and other stakeholders...

Inspiring Performance: The Coinbase AdvantageStrategic PartnershipsWe're building the emerging on-chain platform and the future global financial system.The Ideal Team MemberYou'll be able to engage and influence stakeholders at all levels, have excellent communication and interpersonal skills, and be proactive in providing recommendations for optimizing...

Job Title: GAOC AccountantAbout the Role:We are seeking an experienced GAOC Accountant to join our team at Qualcomm Technologies, Inc. As a key member of our global accounting operations center, you will be responsible for managing US GAAP general accounting activities, preparing and recording properly supported standard entries, and performing month-end...

About the RoleThe Manager of Global Media Operations is responsible for overseeing daily operations, ensuring standards and outputs meet expectations. This role establishes and implements requirements with neighboring departments.Key Responsibilities:Serve as point of contact for internal/external clients and staff during assigned shifts.Monitor internal...

Reckitt is a global organization dedicated to creating a cleaner, healthier world. As a Global Compensation Solutions Manager, you'll contribute to this mission by developing and implementing innovative compensation strategies.Your key responsibilities will include:Designing and delivering compensation solutions that drive business outcomesCollaborating with...

About the Position:As a GAOC Accountant, Associate, you will play a key role in supporting the Global Accounting Operations Center (GAOC) in managing various aspects of accounting activities for our affiliates worldwide. You will be responsible for managing and performing US GAAP general accounting activities, preparing and recording properly supported...

Key ResponsibilitiesOperations and People ManagementManage SAP Basis & Infrastructure operational support activities at the organization's global capability centerManage SAP Infrastructure Projects Delivery from the global capability centerDirect people manager for the SAP infrastructure, development, security, and analytics resources at the global...

We are seeking a seasoned leader to oversee frontline customer support agents and drive performance improvements for the Coinbase network.Key Responsibilities:Develop strategies to enhance customer satisfaction and resolution rateStreamline operations and processes using Kaizen and Lean Six Sigma methodologiesLead complex projects to drive performance...

Empowering Growth and ProsperityJoin HSBC, a global leader in banking and financial services, and discover a world of opportunities. As a pioneer in the industry, we operate in 62 countries and territories, striving to empower businesses and economies to grow and prosper. Our ultimate goal is to help individuals achieve their aspirations and realise their...