Global CX Manager

Coinbase seeks a strategic thinker to lead global CX operations and enhance customer satisfaction.Responsibilities:Design and execute operational plans to improve customer experienceLeverage Kaizen and Lean Six Sigma to optimize processesDrive project execution and performance improvementsBuild a collaborative team culture focused on customer...

ResponsibilitiesHire and lead a global team of Customer Experience (CX) managers, and oversee more than 150 frontline customer support agentsDevelop CX metrics/KPIs, establish reporting mechanisms, and consistently monitor and deliver results at the team and agent levelLead complex projects and operational process improvement initiatives using Kaizen and...

Job DescriptionAt Coinbase, we are on a mission to increase economic freedom in the world. As an Operations Manager of Support Operations, you will play a pivotal role in driving our customer experience strategy forward.You will lead a global team of Customer Experience (CX) managers and oversee more than 150 frontline customer support agents. Your primary...

About the RoleCoinbase's Customer Experience (CX) organization plays a critical role in achieving our vision. As a Compliance QA Analyst III, you'll be part of this high-functioning team, working closely with passionate QA analysts to review TMS cases and ensure they're completed in line with regulatory and policy requirements.You'll work collaboratively...

Global Presentation ManagerWe are seeking a highly skilled Global Presentation Manager to join our team at Qualcomm Technologies, Inc. As a key member of the Finance and Accounting Operations team, you will be responsible for creating high-quality presentations that effectively communicate financial information to senior leadership and other stakeholders...

Reckitt is a global organization dedicated to creating a cleaner, healthier world. As a Global Compensation Solutions Manager, you'll contribute to this mission by developing and implementing innovative compensation strategies.Your key responsibilities will include:Designing and delivering compensation solutions that drive business outcomesCollaborating with...

Company Overview:Qualcomm Technologies, Inc is a leading technology company that designs and manufactures advanced semiconductor products. The company's global accounting operations play a crucial role in managing the company's finances and ensuring compliance with regulatory requirements.Job Summary:We are seeking an experienced finance professional to lead...

As an Operations Manager for Customer Experience, you will spearhead efforts to streamline operations and enhance customer satisfaction.Main Responsibilities:Develop and implement operational strategiesApply Lean Six Sigma methodologies to optimize processesLead complex projects to drive performance enhancementsFoster a customer-obsessed team...

Inspiring Performance: The Coinbase AdvantageStrategic PartnershipsWe're building the emerging on-chain platform and the future global financial system.The Ideal Team MemberYou'll be able to engage and influence stakeholders at all levels, have excellent communication and interpersonal skills, and be proactive in providing recommendations for optimizing...

Job Title: Project ManagerAbout the Opportunity:We are seeking an exceptional Program Manager to join our Customer Success team. As a key member of our organization, you will be responsible for leading global projects and serving as a liaison between our internal teams and clients.About the Job:Role Summary:Lead global projects from initiation to delivery,...

Our PurposeWe facilitate seamless transactions, simple smart services, and inclusive economic growth through our secure data networks and partnerships. As a Managing Consultant, Marketing Services, you'll be part of a global team shaping the future of commerce and empowering businesses to succeed.Job DescriptionOverview:Mastercard Data & Services offers...

RequirementsOur ideal candidate will have:12+ years experience managing multi-level CX Operations teams, 3+ years experience managing operations in a volatile/hyper-growth environmentStrong problem-solving skills; adept at frequent context switching; autonomous operator; able to work on multiple projects at onceEmotionally intelligent – can easily gain...

Job SummaryWe are seeking an experienced Global Procurement Coordinator to join our Global Sourcing & Logistics Service Center organization.The ideal candidate will have a strong understanding of sourcing and procurement processes, with excellent organizational and communication skills. They will be responsible for coordinating sourcing and procurement...

We're looking for a skilled professional to fill the role of Global Clients Ecosystem Developer at Snowflake Inc. As a Global Clients Ecosystem Developer, you will be responsible for building Enterprise level client relationships with identified accounts within the Global Clients ecosystem.You will have the opportunity to work closely with cross-functional...

Company OverviewAt Warner Bros. Discovery, Inc., we are a global media and entertainment company offering audiences a diverse portfolio of content, brands, and franchises across television, film, streaming, and gaming.Our Direct to Consumer (DTC) teams build innovative applications for various platforms. We are seeking an experienced Senior Technical Program...

Job Summary:The Global Release Operations Manager will play a vital role in supporting the Technology PMO Lead in driving the WBD S4 ERP implementation forward. This position will be responsible for overseeing international releases, managing risks and issues, and facilitating communication between teams and stakeholders.Key Responsibilities:Assist in...

Coinbase is searching for an experienced professional to serve as Strategic Support Operations Lead.Primary Responsibilities:Design and execute operational strategies to enhance customer satisfactionUtilize process improvement methodologies to optimize operationsLead cross-functional projects to drive performance improvementsDevelop a high-performing team...

Empowering Innovation, Enriching LivesDuPont strives to make a meaningful impact on the world by empowering people and communities with essential innovations that enable them to thrive.Role Definition:This position plays a vital role in our Global Sourcing & Logistics Service Center organization, processing Sourcing & Procurement requests for specific...

Transforming Potential: The Coinbase OpportunityMission-Driven WorkWe're building the emerging on-chain platform and the future global financial system.The Ideal CandidateYou'll be eager to leave your mark on the world, thrive in a high-pressure environment, and continually level up with feedback from colleagues.Role OverviewThis role requires partnering...

We are seeking a seasoned leader to oversee frontline customer support agents and drive performance improvements for the Coinbase network.Key Responsibilities:Develop strategies to enhance customer satisfaction and resolution rateStreamline operations and processes using Kaizen and Lean Six Sigma methodologiesLead complex projects to drive performance...