Technical Support Specialist

8 hours ago

Karachi, Sindh, Pakistan beBeeSupport Full time
Job Description

We are seeking a highly skilled Support Professional to provide technical service and support to our customers.

The successful candidate will be responsible for troubleshooting and resolving problems to stabilize and optimize customer networks. They will configure and integrate different nodes and solutions in new and live customer networks.

The Support Professional will typically interact with customer technical staff, operation managers, service engineers, and other groups within the organization. They may also interact with groups in sales, R&D, 3rd party suppliers, and local authorities.

The ideal candidate will have a broad knowledge of telecom and Datacom, covering both hardware, software, and network knowledge. They will work collaboratively and communicate effectively in an international environment.

Required Skills and Qualifications
  • Education: Bachelor's degree in engineering
  • Years of Experience: 5+ years of experience
  • Domain Experience:
  • CS Core Domain Resources:
  • CSCF, MTAS, SBG/BGF
  • MSC-S, M-MGW, STP/IP-STP
  • UDM Domain CUDB, HSS-FE, HLR-FE, EIR-FE
  • Mobile Call Flows and Protocols Understanding
  • MAP, SCCP, SIP, Diameter, and LDAP Protocol Handling
  • Troubleshooting of IMS/VoLTE Call Flows, SRVCC, and CS Fallback Procedure
  • MOP Preparation with Impact Analysis and Execution
  • Understanding of Cloud/Virtualization Concepts and VNF/CNF Management
  • Team Collaboration
  • Delivering Results & Meeting Customer Expectations
  • Presentation & Communication Skills
Benefits

We offer a competitive salary and benefits package, including opportunities for professional growth and development.

Why Join Us?

We are a dynamic and innovative company that values diversity and inclusion. We encourage people from all backgrounds to apply and realize their full potential as part of our team.

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