Performance Metrics Evaluator

RequirementsProven experience as a Data Analyst with a focus on reporting generationStrong proficiency in Excel (pivot tables, formulas, and charts) for reporting purposesAbility to compile and organize data from various sources into clear and actionable reportsStrong attention to detail and accuracy in reportingEffective communication skills with the...

As a Call Quality Analyst, you will play a critical role in ensuring that customer interactions meet the highest standards of quality and compliance. If you have a passion for analytics and communication, this could be the perfect opportunity for you.Job Description:Monitor and evaluate customer interactions to ensure quality and complianceDocument call...

Job SummaryWe are looking for a skilled professional to join our team as a Service Quality Specialist. In this role, you will be responsible for monitoring and evaluating customer interactions to ensure the highest standards of service quality and compliance.Main Responsibilities:Monitor inbound and outbound calls to assess employee performance and service...

We are seeking a detail-oriented Call Quality Analyst to monitor and evaluate customer interactions, ensuring the highest standards of service quality and compliance. The role involves analyzing calls, providing feedback, and supporting the continuous improvement of customer service teams.Key Responsibilities:Monitor inbound and outbound calls to assess...

Job OverviewWe are seeking a highly skilled Performance Analyst to join our team. As a key member of our contact center, you will be responsible for conducting performance analysis and creating detailed action plans to improve performance.Conduct thorough analysis of contact center performance data to identify areas for improvement.Develop and implement...

Job DescriptionConducts contact center performance analysis and creates detailed action plans on where to improve performance.Reviews and resolves all incoming escalations from appropriate escalation channels in a timely manner.Responsible for listening (and viewing) customer calls, chats, and other communications, and evaluating consumer data to measure...

3 days ago Be among the first 25 applicantsJob ResponsibilitiesConducts contact center performance analysis and creates detailed action plans on where to improve performanceReviews and resolves all incoming escalations from appropriate escalation channels in a timely mannerResponsible for listening (and viewing) customer calls, chats, and other...

Sales Performance LeadAbout the RoleThe Sales Performance Lead will be responsible for monitoring dealers' performance to ensure sales and collections targets are met. They will also oversee the display of products at dealer outlets, ensuring that point-of-sale materials are properly displayed and distributed.Key ResponsibilitiesDevelop and implement a...

Digital Insights SpecialistWe are seeking a Digital Insights Specialist to join our Marketing team. In this role, you will be responsible for conducting exploratory data analyses and investigations to solve problems from ideation to production. You will work closely with IT and Reporting teams to identify and develop relevant data sources and operationalize...

Job SummaryWe are seeking a highly skilled Performance Monitoring professional to join our team. In this role, you will be responsible for conducting contact center performance analysis and creating detailed action plans to improve performance.About the RoleConduct thorough performance analyses of contact centers to identify areas for improvement.Create and...