Customer Account Resolution Specialist

4 days ago

Islamabad, Islamabad, Pakistan beBeeCollections Full time 25,000 - 60,000
Role Overview:

This is a Collections Specialist position where you will serve as the main point of contact for all collections related inquiries. You will use your understanding of our invoices to clarify details and questions from customers as it relates to subscription fees and one time charges.

Key Responsibilities:
  • Communicate and follow up effectively with customers regarding their accounts
  • Proactively and reactively provide support to customers struggling with billing related inquiries and payment declines/failures
  • Use software tools such as Salesforce and Zuora to solve payment issues
  • Investigate historical data of invoices/payments/refunds/chargebacks/credits/write-offs and assist with customer account reconciliations
  • Analyze account documents and other data for accuracy and completeness, acquiring missing or correct data when necessary
  • Follow established SOPs, review collections process, and recommend improvements where possible
  • Ensure proper period cut off for month end close procedures
  • Be the point person to answer collections related support cases
  • Provide accurate and timely reporting/forecasting

You must be able to work under pressure and strict deadlines; flexible and adaptable in a fast-paced environment.

Requirements:
  • 1-2 years experience in a Collections related/customer facing role
  • Excellent communication skills (written and verbal)
  • High level of attention to detail
  • Ability to work well with ambiguity, solve problems and think on your feet
  • Comprehensive knowledge of financial systems and software applications
  • Bachelor's degree in finance or accounting is an advantage

Creating a diverse and inclusive workplace is a core value. We welcome people of different backgrounds and perspectives.

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