Strategic Insurance Business Leader

A Manager Insurance role requires a strategic and results-driven insurance expert to lead the growth and development of an insurance digital platform.

• This position will oversee the end-to-end insurance product lifecycle, from design and compliance to customer experience and financial performance.

This is a highly sought-after leadership opportunity for someone who can bring a blend of industry expertise, innovation, and leadership to drive an insurance company's offerings.

• The ideal candidate will have a deep understanding of regulatory frameworks and be able to leverage digital technologies to transform the insurance landscape.

The successful candidate will have a range of responsibilities including:

• Developing and executing the long-term strategy for insurance business, ensuring alignment with the overall business roadmap.
• Identifying new insurance verticals, customer segments, and trends to drive future product innovations.
• Representing the insurance company in regulatory, industry, and partner forums to promote digital insurance innovation.
• Leading the design and structuring of a full suite of digital insurance products, ensuring competitive pricing, risk management, and customer appeal.
• Collaborating with actuarial teams and insurance partners to guide underwriting strategies and risk management.
• Owning the P&L for the digital insurance portfolio, monitoring KPIs such as acquisition, conversion, claims ratio, and profitability.
• Setting and monitoring growth targets, driving campaign strategies and partnerships to enhance market presence.
• Establishing ROI-driven frameworks for digital campaigns, cross-sell initiatives, and loyalty programs.
• Building and managing strong relationships with insurers, brokers, reinsurers, TPAs, and tech vendors, negotiating contracts and revenue-sharing models.
• Developing scalable embedded insurance models within the digital ecosystem and other partner platforms.
• Engaging with regulators to shape the insurance regulatory environment and ensure compliance.
• Ensuring all insurance products and operations adhere to local regulations, data protection laws, and industry standards.
• Overseeing the development of the digital insurance platform, driving automation, personalization, and real-time integrations.
• Leading the integration of insurer APIs, AI/ML-driven claims engines, and backend systems for enhanced efficiency.
• Championing AI-driven initiatives for fraud detection, claims automation, and personalized policy recommendations within the platform.
• Steering end-to-end user journey design across all platforms (web, app, USSD), optimizing for accessibility, insurance literacy, and first-time users.
• Ensuring app features like digital policy vaults, claims tracking, and in-app servicing meet usability standards.
• Leading a cross-functional team, working closely with product managers, analysts, operations, and compliance specialists.
• Collaborating with tech, marketing, legal, and customer experience teams to ensure seamless execution and delivery.

To be considered for this role, you will need:

• 7+ years of relevant experience, with at least 3 years in a leadership role within insurance, digital platforms, fintech, or insurtech.
• A strong understanding of insurance operations, regulations (SECP), and digital distribution models.
• A proven track record in launching and scaling insurance or financial products digitally.
• Demonstrated success in managing strategic partnerships and commercial negotiations.
• Deep analytical skills and the ability to make data-driven decisions in a complex environment.
• Experience with API-based insurance or embedded insurance platforms.
• Familiarity with AI/ML integration in insurance business.
• An understanding of digital health, e-pharmacy, or integrated care models.
• Exposure to international insurtech trends and partnerships.
• A strong communication and leadership presence for board-level and regulatory interactions.
• Advanced proficiency in data analytics tools (e.g., Excel, Power BI, SQL) and performance monitoring platforms (e.g., Firebase, GA4).

This is a unique opportunity to join a leading employer and be part of something transformative. As one of the largest private sector organizations in Pakistan, we are committed to changing lives for the better.

• We foster a culture of innovation, ownership, and customer focus within our team.
• We believe in empowering millions more with the tools necessary to progress in an increasingly digital economy.
• We strive to provide a positive organizational culture that values entrepreneurial and innovative mindsets.
• We aim to harness professional and interpersonal collaboration to achieve excellence.
• We prioritize customer obsession and deliver exceptional experiences.