Call Center Manager

6 hours ago


Lahore, Punjab, Pakistan Technovate Global Full time

Job Summary:

We are seeking a highly motivated and experienced Campaign Supervisor to join our team at Technovate Global. The successful candidate will be responsible for managing our outbound call campaigns, ensuring operational excellence and meeting campaign targets.

Responsibilities:

  • Oversee a team of 10-15 outbound call agents, ensuring adherence to campaign goals and KPIs.
  • Monitor daily operations and provide guidance to improve team performance and efficiency.
  • Utilize and manage tools such as ViciDial and other relevant call center software.
  • Develop and implement training programs to enhance agent skills and campaign effectiveness.
  • Analyze performance reports and provide actionable insights to optimize results.
  • Resolve operational issues promptly, maintaining a smooth workflow.

Requirements:

  • Experience: At least 1 year of experience in an outbound call center, preferably in Obamacare ACA or Final Expense lead generation campaigns.
  • Leadership: Proven ability to handle and motivate a team of call center agents.
  • Technical Skills: Proficiency with call center systems such as ViciDial and other relevant tools.
  • Reporting Skills: Competence in using Excel and other tools for daily reporting.
  • Communication: Strong verbal and written communication skills.
  • Problem-Solving: Ability to analyze issues and implement effective solutions promptly.
  • Organizational Skills: Excellent time management and ability to prioritize tasks in a fast-paced environment.


  • Lahore, Punjab, Pakistan Taurus Call Center Full time

    Customer Support Representative Job SummaryAt Taurus Call Center, we are seeking a skilled and experienced Customer Support Representative to join our team. As a key member of our customer support team, you will be responsible for delivering exceptional customer service through a variety of channels, including phone, email, and chat.Key ResponsibilitiesThe...

  • Call Center Agent

    2 days ago


    Lahore, Punjab, Pakistan GROW MORE CALL CENTRE Full time

    Xfinity Call Center Agent Job Requirements">GROW MORE CALL CENTRE is seeking a skilled Call Center Agent to join our team in providing exceptional customer service and support for Xfinity services.">About the Role">We are looking for a highly motivated and detail-oriented individual who can effectively handle inbound calls from customers regarding billing...


  • Lahore, Punjab, Pakistan Kay Tronix Call Centre Full time

    Job DescriptionWe are looking for a highly skilled and experienced CALL CENTER SUPPORT AGENT to join our team at Kay Tronix. As a key member of our customer support team, you will be responsible for handling inbound calls from customers and providing them with exceptional customer service.About the RoleProvide exceptional customer service to customers via...


  • Lahore, Punjab, Pakistan PakWheels Full time

    PakWheels.com is dedicated to upholding high standards of customer service, and we're looking for a skilled Call Center Quality Manager to lead this effort.Responsibilities:Develop and maintain call center quality standards, guidelines, and audit processes.Conduct regular performance audits to identify trends and areas for development within the support...


  • Lahore, Punjab, Pakistan Technovate Global Full time

    We are looking for a skilled Call Center Management Position candidate to join our team at Technovate Global. As an Operations Supervisor, you will be responsible for overseeing the day-to-day activities of our outbound call campaigns.Responsibilities:Manage a team of 10-15 outbound call agents, ensuring they meet campaign goals and KPIs.Monitor daily...


  • Lahore, Punjab, Pakistan Excel Solutions (Pvt.) Ltd. Full time

    Job OverviewWe are seeking an experienced Call Center Operations Manager to join our team. The ideal candidate will have a proven track record of success in managing call center operations, including team leadership, process improvement, and customer experience enhancement.Main ResponsibilitiesDevelop and implement call center strategies to improve customer...


  • Lahore, Punjab, Pakistan Taurus Call Center Full time

    Call Center Job OpportunityWe are seeking a highly motivated and dedicated individual to join our team as a Customer Support Representative at Taurus Call Center. As a key member of our customer support team, you will be responsible for delivering exceptional customer service through a variety of channels.Key ResponsibilitiesThe successful candidate will be...


  • Lahore, Punjab, Pakistan Allianz Technologies Full time

    At Allianz Technologies, we seek an exceptional IT Manager to oversee our call center setup. This role requires a thorough understanding of dialing systems and the ability to ensure seamless operations.Key ResponsibilitiesThe successful candidate will be responsible for:Managing complete call center infrastructureEnsuring optimal dialing...

  • Call Center Coach

    4 days ago


    Lahore, Punjab, Pakistan Selecta Sol Full time

    About UsSelecta Sol is a pioneering organization that offers a wide range of services including digital marketing, Odoo ERP, CRM, software development, marketing automation, SEO, web development, media creation, and content writing. Our team of experts is dedicated to providing cutting-edge technology solutions that help businesses thrive.Role OverviewThis...


  • Lahore, Punjab, Pakistan Taurus Call Center Full time

    Customer Support Team Member Job DescriptionAt Taurus Call Center, we are seeking a skilled and experienced Customer Support Team Member to join our team. As a key member of our customer support team, you will be responsible for delivering exceptional customer service through a variety of channels.Key ResponsibilitiesThe successful candidate will be...


  • Lahore, Punjab, Pakistan Air Linx Full time

    About UsAir Linx has been delivering top-notch services to its clients for years. Our commitment to excellence drives us to continuously improve our processes. As a Call Center Manager, you will play a crucial role in shaping our customer experience strategy.

  • Call Center Coach

    5 hours ago


    Lahore, Punjab, Pakistan Transpotech Services Full time

    Coach and ImproveWe are seeking a Call Center Coach to join our team at Transpotech Services. As a Call Center Coach, you will work closely with our customer support agents to evaluate their performance, provide guidance, and help them improve their skills.Your Key ResponsibilitiesMonitor calls taken by customer support agents and provide feedback on...


  • Lahore, Punjab, Pakistan SnSkies Pvt. Ltd. Full time

    We are looking for a highly experienced and motivated individual to join our team as a REMOTE CALL CENTER OPERATIONS LEAD. The successful candidate will be responsible for leading a team of remote call center agents and ensuring that they deliver high-quality customer service.ResponsibilitiesLead and motivate a team of remote call center agents.Mentor and...


  • Lahore, Punjab, Pakistan ZNZ Communications Full time

    Job OverviewZNZ Communications, a leading player in the industry, seeks a skilled Call Center Supervisor to lead our team of customer service representatives.About the Job:Manage and supervise a team of call center representatives to achieve exceptional customer satisfaction and productivity.Evaluate team performance regularly, identify areas for...


  • Lahore, Punjab, Pakistan ZNZ Communications Full time

    Call Center Supervisor Job SummaryZNZ Communications is seeking a highly motivated and experienced Call Center Supervisor to join our team.About the Job:Oversee a team of call center representatives, providing guidance, support, and coaching to ensure exceptional customer service.Evaluate team performance regularly, identifying areas for improvement and...


  • Lahore, Punjab, Pakistan Brisk Full time

    Role and ResponsibilitiesThe Call Center Representative will be the primary point of contact for customers, handling queries and concerns in a friendly and professional manner. They will also be responsible for identifying and assessing customers' needs to achieve satisfaction.Key Responsibilities:Managing incoming calls and customer service...


  • Lahore, Punjab, Pakistan The Tech Republic Full time

    US Based Call Center JobsThe Tech Republic is hiring professional call center executives for US-based campaigns.We are seeking highly motivated and skilled individuals with excellent communication in English to handle customer inquiries and provide top-notch support.Key Responsibilities:Respond to customer calls, emails, and chats in a timely and efficient...


  • Lahore, Punjab, Pakistan Allianz Technologies Full time

    Are you a skilled IT professional looking for a new challenge? We have an exciting opportunity for a Technical Lead to join our team at Allianz Technologies. As a key member of our call center operations team, you will play a critical role in ensuring the smooth functioning of our dialing system.About UsAllianz Technologies is committed to delivering...


  • Lahore, Punjab, Pakistan Taurus Call Center Full time

    Job DescriptionCompany OverviewTaurus Call Center is a leading provider of customer support services, seeking highly motivated and dedicated individuals to join our team as Customer Support Representatives.ResponsibilitiesAs a Customer Support Representative, you will be responsible for providing exceptional customer service through inbound and outbound...


  • Lahore, Punjab, Pakistan Avira Technologies Full time

    About the Opportunity:The Avaya Aura/Communication Manager Engineer position offers a challenging and rewarding career path for skilled professionals. This role involves leading-edge technology, teamwork, and customer satisfaction. We are seeking individuals who can thrive in a dynamic environment and contribute to our mission of delivering exceptional...