Call Center Manager
6 hours ago
Job Summary:
We are seeking a highly motivated and experienced Campaign Supervisor to join our team at Technovate Global. The successful candidate will be responsible for managing our outbound call campaigns, ensuring operational excellence and meeting campaign targets.
Responsibilities:
- Oversee a team of 10-15 outbound call agents, ensuring adherence to campaign goals and KPIs.
- Monitor daily operations and provide guidance to improve team performance and efficiency.
- Utilize and manage tools such as ViciDial and other relevant call center software.
- Develop and implement training programs to enhance agent skills and campaign effectiveness.
- Analyze performance reports and provide actionable insights to optimize results.
- Resolve operational issues promptly, maintaining a smooth workflow.
Requirements:
- Experience: At least 1 year of experience in an outbound call center, preferably in Obamacare ACA or Final Expense lead generation campaigns.
- Leadership: Proven ability to handle and motivate a team of call center agents.
- Technical Skills: Proficiency with call center systems such as ViciDial and other relevant tools.
- Reporting Skills: Competence in using Excel and other tools for daily reporting.
- Communication: Strong verbal and written communication skills.
- Problem-Solving: Ability to analyze issues and implement effective solutions promptly.
- Organizational Skills: Excellent time management and ability to prioritize tasks in a fast-paced environment.
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