Global Customer Experience Advocate

2 weeks ago

Islamabad, Islamabad, Pakistan beBeeCustomerService Full time 550,000 - 750,000
Job Description

As a key member of our global service team, you will play a vital role in delivering exceptional customer experiences to clients worldwide.

About the Role:

This is a fast-paced position with high-volume call levels. You should be able to use a computer, solve problems, multitask, provide excellent customer service, and meet Key Performance Indicators.

Responsibilities:
  • Record and update customer information in the database efficiently
  • Engage with clients professionally and listen actively to their concerns, addressing issues promptly and resolving them effectively
  • Provide proactive support and solutions according to established company policies
Requirements:
  • Friendly and professional phone manner, basic technical and writing skills, and ability to learn industry-specific databases quickly
  • At least 1-2 years of experience in a customer-facing role with a proven track record of success
  • Excellent written and verbal communication skills, with the ability to articulate complex information clearly and concisely
  • Strong time management and prioritization skills, with the ability to adapt to changing circumstances and meet deadlines
  • Quick learner with adaptability and value addition skills, demonstrating a willingness to grow and develop within the organization

Our organization offers a supportive work environment and opportunities for growth and development, empowering employees to excel and achieve their full potential.

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